Operations Competence Co-ordinator

Network Rail; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national railway service provider in the UK is seeking a professional to lead competence assessment frameworks and oversee the Safety Briefing process. The role focuses on ensuring operational excellence and safety within Network Operations, collaborating with stakeholders to create crucial briefing content. Ideal candidates will possess strong relationship-building skills, a solid understanding of risk management, and exceptional IT capabilities supporting data analysis. Competitive benefits include generous annual leave and a pension scheme.

Benefits

Generous annual leave (28 days plus statutory days)

Discounts at stations with Network Rail pass

Defined benefit pension scheme

Interest-free travel loan for train and car park season tickets

Volunteer leave

Qualifications

• Detailed knowledge of railway operating rules, regulations and standards.
• Ability to develop effective relationships across all levels.
• Proven understanding and application of risk tools and techniques.
• Excellent IT skills to support data analysis and reporting.

Responsibilities

• Lead the development and management of competence assessment frameworks.
• Oversee coordination and delivery of the Safety Briefing process.
• Manage quality sampling initiatives for consistent briefings.
• Prepare insightful reports for senior and frontline managers.

Skills

Relationship building

Risk tools and techniques

Data analysis

IT skills

Job description

About The Role (External)

In this role, you will lead the development, refinement, and ongoing management of competence assessment frameworks within Network Operations, ensuring they support operational excellence and regulatory compliance. You will also oversee the coordination and delivery of the Safety Briefing process, working with key stakeholders to produce engaging and relevant core briefing content that promotes a strong safety culture and keeps teams informed of critical updates. About The team.. Our team plays a role in supporting operational excellence and safety across Network Operations. We are responsible for developing, refining, and maintaining the function’s competence assessment arrangements, ensuring they remain relevant, effective, and aligned with national standards. We manage the ongoing development of assessment modules, coordinate training activities, and lead the delivery of the safety briefing process, including the creation of core briefing content. What does the average day look like? You’ll be developing and updating assessment frameworks and training modules, coordinating with teams to ensure effective delivery and alignment with national standards. A key part of your role involves managing the safety briefing process—overseeing the creation of core content and ensuring timely distribution. You’ll also lead quality sampling initiatives to assess the consistency of briefings and assessments, embedding improvements based on findings. Regular collaboration with internal stakeholders and external suppliers ensures the tools supporting these processes are fit for purpose, while your analytical skills will be put to use preparing insightful reports for senior and frontline managers, helping to drive continuous improvement across the function.

You’ll be skilled at building effective relationships across all levels of the organisation, with the ability to influence and collaborate to drive improvements. A solid grasp of risk tools and techniques is essential, along with excellent IT skills to support data analysis, reporting, and the use of systems that underpin our competence and safety processes. If you’re detail‑oriented, proactive, and passionate about operational safety and development, we’d love to hear from you.

• Able to demonstrate a detailed knowledge of railway operating rules, regulations and standards
• Able to demonstrate an ability to develop effective relationships across all levels of the organisation
• Proven ability to understand and apply risk tools and techniques
• Excellent IT skills
• Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
• Discounts at stations with your Network Rail pass.
• Defined benefit pension scheme 75% subsidy on train tickets.
• Interest‑free travel loan for train and car park season tickets.
• Volunteer leave to make a positive impact. Plus more…