Operations Co-ordinator

Sue Ross Recruitment Ltd; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A national training provider is seeking an Operations Co-ordinator in Sheffield. This full-time role involves monitoring training applications, communicating with stakeholders, and driving process improvements to enhance operations. Ideal candidates should have excellent communication skills, strong attention to detail, and administrative experience. The position offers a competitive salary of £25,500, with benefits including generous holiday entitlement and professional development opportunities.

Benefits

25 days holiday + Bank Holidays

Employer contributory pension scheme

Health Cash Back Scheme

Continuous Professional Development

Annual Volunteering Day

Referral programme

Free parking

Qualifications

• Excellent customer care approach, good communication skills.
• Strong attention to detail and professionalism.
• Able to follow processes and work well under pressure.

Responsibilities

• Track and monitor training applications in line with KPIs.
• Liaise with training centres and trainers for paperwork processing.
• Drive process improvements for more efficient workflows.
• Maintain a forward plan of meetings to meet company targets.
• Report activities in the company's MIS system.
• Provide guidance on qualification processes.

Skills

Excellent communication skills

Attention to detail

Customer care approach

Ability to follow processes

Good administrative skills

Professional interaction with clients

Ability to work under pressure

Enthusiasm in the workplace

Education

GCSE grade C in English and Maths or equivalent

Information, Advice & Guidance qualification to a minimum of Level 2

Tools

Microsoft Word

Job description

Sue Ross Recruitment are working on behalf of our client, a highly respected national training provider, to recruit an Operations Co-ordinator. This administration role will work alongside the scheduling, sales support and operations admin teams. This role will require excellent communication skills and a pro-active approach. Working directly with stakeholders and driving improvements for the department, and processes within.

Key Responsibilities for the Operations Co-ordinator / Administrator :

• Accurately track and monitor the progress of training applications, ensuring these are processed timely, in line with internal KPIs.
• Liaise with training centres and trainers within, to ensure a timely submission and process of paperwork, Support wider teams in auditing requirements
• Drive improvements aligned to processes, to establish smarter ways of working
• Maintain a forward plan of meetings to ensure that the company’s targets are met
• Report activity within the company’s MIS system, Tracking and processing of certificates aligned to commercial training
• Undertake any required general administration to support the operations function
• Provide advice and guidance regarding the qualification process and associated matters
• Provide updates to customers on training agreements as required
• Contact learners to ensure documentation is completed accurately and in a timely fashion

Candidate Requirements for the Operations Co-ordinator :

• Excellent customer care approach, Good telephone manner and communication skills
• Experience with use of Microsoft word
• Good administrative skills
• Experience of interacting with clients and learners in a professional manner
• Strong attention to detail
• Able to follow processes
• Enthusiasm in the workplace
• Work well under pressure
• The ideal candidate will ideally possess the following qualifications; however, training will be given where required :
• Information, Advice & Guidance qualification to a minimum of Level 2
• Educated to a minimum of GCSE grade C in English and Maths or equivalent

What’s on Offer for the Operations Co-ordinator :

• Full-time, Permanent, 08.00am – 16.00pm, Monday to Friday, £25,500.00 per year
• A competitive salary
• 25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service. Holiday buy and sell scheme
• Employer contributory pension scheme
• Health Cash Back Scheme
• Continuous Professional Development
• Annual Volunteering Day
• Referral programme
• Free parking
• A challenging and rewarding role in a successful and growing business

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment