Operations Co-Ordinator

Wales & West Utilities; Cullompton; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A gas distribution company in Cullompton is seeking an Operations Coordinator. The successful candidate will manage operational teams, ensure compliance with standards, and liaise with various teams to optimize performance. This role requires knowledge of processes, expertise in permits, and excellent skills in SAP and Microsoft Office. Competitive salary, hybrid working, and generous benefits included.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Flexible working opportunities

Retirement Savings Plan with employer contributions

Enhanced pay for parental leave

Employee Assistance Programme

Comprehensive training

Qualifications

• Knowledge and experience of relevant processes.
• Expertise in Local Authority Permit applications.
• Excellent SAP and Microsoft Office skills.

Responsibilities

• Proactively manage deferred connections jobs.
• Ensure operational requirements are achieved.
• Actively manage highway authorities regarding planned works.

Skills

Knowledge and experience of relevant processes

Expertise in Local Authority Permit applications

Excellent SAP and Microsoft Office skills

Excellent communication skills

Organisational skills

Ability to adapt to unexpected circumstances

Tools

SAP

Microsoft Excel

Job description

Location: Permanent Full Time. Salary: £34,691 rising to £39,645. Contract: Cullompton. Closing date: 01 December 2025.

Accessibility

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Who are we?

We are a gas distribution business that services the gas infrastructure across Wales and the south‑west of England. We serve our customers and communities with safe, reliable and affordable energy services whilst investing to create a sustainable future to deliver our carbon‑free vision for 2050.

What we’re looking for?

We’re looking for an Operations Coordinator to develop a plan for all operational teams within a geographical area, ensuring they are efficiently planned to meet guaranteed standards of performance, customer expectations and required operational performance levels as defined by Area Engineering Managers, liaising with Performance Managers, First Line Managers and Programme Controllers to confirm resources and obtain operational expertise.

We’ll trust you to:

• Proactively manage deferred connections jobs to comply with 270 days contract terms
• Ensure operational requirements are achieved, whilst complying with all relevant NRSWA / TMA legislation
• Actively manage, review and respond to highway authorities regarding pre‑planned, in‑progress and planned works
• Formally book granted traffic management activities such as road closures with Core Highways for Connections work
• Ordering of all non‑stock items for connections and other customer driven works
• Provide support to the Programme Controller and attend operational planning meetings to ensure the mains replacement programme is delivered to target and maximize operational efficiency

You can read a full job description here.

You’ll need to have:

• Knowledge and experience of relevant processes
• Expertise in Local Authority Permit applications
• Excellent SAP and Microsoft Office skills, in particular Microsoft Excel
• Knowledge of appropriate legislation, policy, procedures
• Excellent communication skills and organisational skills
• A positive attitude and the ability to operate individually and as part of a team
• Ability to adapt to unexpected and varied circumstances
• We would like you to have a high standard of keyboard skills and a working knowledge of standard Microsoft applications and SAP

We would also love to hear about anything else you feel you could add or bring to the role!

As we are a safety critical organisation, all offers of employment are subject to pre‑employment drug & alcohol screening.

What’s in it for you?

• A competitive salary starting at £34,691 rising to £39,645
• Hybrid working
• Flexible working opportunities
• 25 days annual leave plus bank holidays which can be tailored to celebrations that reflect your beliefs
• Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% – totalling 15%
• 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
• “Choices” flexible benefit scheme options including corporate gym memberships, dental insurance and health cash plans
• Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
• Enhanced pay for parental leave
• Retail discounts and cashback scheme
• Friends & Family Discount for Three Mobile and Broadband
• Colleague recognition including Annual Celebrating Excellence Awards
• Living Wage Accredited Employer
• Award winning employer for ‘Outstanding Contribution to Workplace Health and Wellbeing’ and leading the industry in championing equality, diversity and inclusion
• Annual salary review
• Discretionary annual bonus
• Company Sick Pay
• In‑house Occupational Health Team
• Employee Assistance Programme
• Comprehensive training

The way we do things

Our Ambition, Priorities and Values inform everything we do as a business – from our strategic planning to the performance management of our colleagues. Our values underpin everything we do and we are committed to creating a working environment that supports and fosters diversity, inclusion and equity, where all of our colleagues feel valued and supported to contribute to their full potential.

We are focused on creating a culture where it doesn’t matter about gender, race, sexuality or disability; it’s about our colleagues’ skills, the way we do things and how we live our values.

You can find out more here.

Interested?

If you think you’d make a good addition to the team, we would love to hear from you!

To apply, click the link below.

If you would prefer to complete your application form in an alternative format such as Microsoft Word or would like to discuss the role in a little more detail, please contact us at [e-mail] or on 07971 038 982.

You can also ask us about flexible working practices that may be available or tell us if you have any special requirements during the application process.

Apply online now