Operations Client Support

Rex Technologies GmbH; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services firm in Greater London is seeking a Client Support Specialist to manage client queries and ensure timely resolutions. The ideal candidate will have experience in a regulated environment, strong knowledge of derivative exchanges, and familiarity with margin calls. This role is crucial to maintaining client relationships and ensuring compliance with FCA standards.

Qualifications

• Experience in a regulated environment and compliance knowledge.
• Knowledge of exchange fees and client commissions.
• Exposure to Treasury and margin call processing.

Responsibilities

• Resolve trade breaks.
• Manage client relationships.
• Process payments and receipts.
• Ensure compliance with regulatory requirements.
• Adhere to operational risk framework.

Skills

Experience working in a regulated environment

Good working knowledge of F&O Listed derivative exchanges

Exposure to exchange fees and client commissions

Previous Treasury experience beneficial

Familiarity with margin call processing

Job description

About Marex

Marex Group plc is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. It listed on Nasdaq Global Select Market in April 2024. With more than 35 offices in Europe, US and APAC, it has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics.

For more information visit www.marex.com

The Operations Client Support department sits within the operations function, providing direct support to clients, front office and control & support areas within the organisation on a global basis.

Role Summary

To provide a single point of escalation for all client and internal sales desk queries, ensuring all customer requests are dealt with in a timely and efficient manner.

Responsibilities

• Resolving trade breaks
• Position Transfer Management
• General client queries
• Develop and maintain client relationships
• Margin call management
• Treasury- payment and receipt processing
• Establishing and maintaining contact with internal customers including: Credit and Risk, Clearing / Deliveries, Treasury, Compliance and Broking and Trading desks
• Delivery management
• Fee and commission processing
• New account static
• Ensuring compliance with the company’s regulatory requirements under the FCA.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To elevate risk events immediately
• To provide input to risk management processes, as required.

Skills and Experience

• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
• Good working knowledge of F&O Listed derivative exchanges
• Exposure to exchange fees and client commissions
• Previous Treasury experience beneficial
• Familiarity with margin call processing

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.