Operations & Client Service Manager

Placr Recruitment; Horsham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A financial services company in Horsham is seeking an experienced Operations and Client Services Manager to oversee administrative functions, manage workflow, and enhance client experiences. Ideal candidates will have a proven background in financial services administration and strong leadership skills. This hands-on role emphasizes organizational efficiency and client satisfaction.

Qualifications

• Proven background in financial services administration, ideally in IFA or wealth management.
• Experience implementing and improving operational processes.
• Strong organizational and leadership skills.

Responsibilities

• Manage day-to-day operational and client service activity.
• Oversee and allocate workflow for the administrative team.
• Support advisers and paraplanners with client administration.

Skills

Financial services administration

Operational process improvement

Leadership skills

Organizational skills

Communication

Microsoft Office

Job description

The Role

An established and growing financial services business is seeking an experienced Operations and Client Services Manager to oversee administrative functions and ensure the smooth running of daily operations.

This is a hands‑on leadership role, responsible for managing workflow, maintaining client service standards, and supporting advisers and paraplanners in delivering an exceptional client experience.

Key Responsibilities

• Manage day‑to‑day operational and client service activity within the business.
• Oversee and allocate workflow for the administrative team.
• Support advisers and paraplanners with all aspects of client administration and documentation.
• Maintain and enhance internal processes, templates, and systems.
• Lead, train, and mentor administrators to ensure high levels of performance and consistency.
• Prepare client review packs, valuations, and reports.
• Communicate with clients and product providers via phone and email in a professional manner.
• Ensure compliance with internal procedures and FCA requirements.
• Assist with strategic and ad‑hoc projects as required.

About You

You’ll be an experienced financial services administrator or operations professional who thrives in an organised, detail‑driven role. You’ll bring a proactive approach, confident leadership skills, and a genuine commitment to providing an excellent client experience.

Essential skills and experience

• Proven background in financial services administration (ideally within an IFA, wealth management, or financial planning environment).
• Experience in implementing and improving operational processes.
• Strong organisational and leadership skills.
• Excellent written and verbal communication.
• Confident using financial back‑office systems and Microsoft Office.
• Ability to manage multiple priorities and work to deadlines