Operations Clerk

National Grid; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading energy provider in the United Kingdom is seeking an Operations Clerk to provide clerical and administrative support. This role requires proficiency in office equipment, strong communication skills, and the ability to handle customer requests effectively. The ideal candidate will have a high school diploma and be able to perform clerical functions using various computer programs. This position offers a pay of $27.10 per hour and requires flexibility to travel as needed.

Qualifications

• Must be able to operate office equipment such as computer, calculator, copier/scanner/fax.
• Must have high school diploma or equivalent.
• Type approximately 25 words per minute.
• Must have the ability to converse intelligently in a pleasant, understandable, and helpful manner.

Responsibilities

• Perform clerical work and related duties in Operations Support.
• Handle and process customer requests via various methods.
• Responsible for clerical functions utilizing computer programs.
• Travel to perform clerical work as needed.

Job description

Pay: $27.10 per hour

Location: Leominster, Massachusetts

Job Purpose

Operations Clerk provides clerical and administrative support to one of various Operations Support functions throughout the Operations Support Jurisdictional Departments. All other duties usually assigned this classification.

Key Accountabilities

• Perform clerical work and related duties for any Operations Support Jurisdictional Department as assigned.
• Clerk will handle and process all internal customer requests by face‑to‑face meetings, correspondence, telephone, or other applicable technology.
• Responsible for clerical functions in all Operations Support utilizing computer programs (including but not limited to STORMS, PLM, ARCOS, PeopleSoft, PORD, Microsoft Office).
• Travel to other platforms to perform clerical work when the Company determines the need.

Qualifications

Must be able to operate office equipment such as computer, calculator, copier/scanner/fax.

Must have high school diploma or equivalent.

Type approximately 25 words per minute.

Must have the ability to converse intelligently in a pleasant, understandable, and helpful manner with department staff, internal and external customers.

Must be a legible penman, proficient in filing and office procedures, and must be able to assume responsibilities for routine clerical work.

Must have the ability to pass accepted clerical standard tests.

Must have the ability to acquire a sufficient knowledge of Company policies and practices to prepare and maintain various forms, records and reports required in department.

Working Conditions / Physical Requirements

Employee may be required to work during heavy activity periods and emergency situations.

Must possess and maintain valid driver's license with no restrictions on hours of operations.

More Information

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.