Operations Automation Lead Senior Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

JPMorgan Chase & Co. is looking for an Operations Automation Lead Senior Associate in Greater London. You will spearhead intelligent automation initiatives, coaching team members and collaborating with stakeholders to design and deliver training on workflow automation.

The successful candidate will manage advanced intelligent automation and business analysis to improve operational efficiencies. Your role includes leading process automation engagements and mentoring less experienced team members in automation tools.

Qualifications

• Seasoned experience in delivering intelligent automation and business analysis.
• Proven ability to gather and analyze complex data.
• Significant business and technical expertise.

Responsibilities

• Leads all aspects of process automation engagements.
• Identifies, designs, and manages the operational automation strategy.
• Coaches and mentors less experienced team members.

Skills

Intelligent automation

Business analysis

Data analysis

Problem-solving

Programming languages

Tools

Automation tools

Job description

Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm’s processes.

As an Operations Automation Lead Senior Associate in Process Design Team, you conduct and manage advanced intelligent automation and business analysis to gather requirements from the Operational Function to translate process improvements and solutions for operations efficiencies. You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function.

Job responsibilities

• Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligence automation solutions governance
• Identifies, designs, and manages the operational automation strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of intelligence automation
• Identifies, designs, and manages the intelligent automation solutions which allow the team to automate functions and deliver benefits for capacity creation, risk reduction, and streamline operational processes
• Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow automation
• Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation

Required qualifications, capabilities, and skills

• Seasoned experience in delivering intelligent automation and business analysis or equivalent experience
• Proven ability to gather and analyze complex data and to develop accurate conclusions with deep comprehension of the business to understand risk implications
• Significant business and technical expertise and problem-solving methodologies focused on analyzing complex operating models, anticipating issues and use of appropriate technology to mitigate risk
• Advanced knowledge of one or multiple intelligence automation applications and programming languages
• Experience in coaching and directing less experienced team members on automation tools

Preferred qualifications, capabilities, and skills

• Advanced skills and understanding of business analysis, design, development, testing, and deployment