Operations Assurance Agent

PRS for Music; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading music rights organization in the UK is seeking an Operations Assurance Agent to enhance the quality of distribution services. Key responsibilities include identifying areas for quality improvement, mitigating manual errors, and fostering collaboration across teams. Ideal candidates will have proficiency in relevant systems, attention to detail, and a passion for the music industry. The role supports a hybrid working model, allowing flexible home working options.

Benefits

25 days holiday entitlement

Enhanced family leave policies

Work from anywhere for up to 8 weeks

Retail and gym discounts

Qualifications

• Ability to train others on PRS-Rep and ICE systems.
• In-depth domain knowledge in music repertoire.
• Keen interest in improving operational processes.

Responsibilities

• Identify areas to improve quality at source and across processes.
• Take necessary steps to avoid manual error re-occurrence.
• Promote solutions to identified quality risks.

Skills

Proficiency in PRS-Rep and ICE systems

Attention to detail

Understanding of the music industry

Job description

Overview

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The role

To ensure maximised quality of distribution service by actively reviewing, auditing, measuring and tracking all data and processes applied across our end to end Operations to improve the accuracy of distributions to members and customers.

Responsibilities

As our Operations Assurance Agent, some of your day to day duties will include...

• Proactively identifying areas to improve quality at source and across our processes.
• Seeking to identify areas of common manual error and taking necessary steps to avoid future re-occurrence, including scoping automation and reducing manual intervention where possible.
• Actively identifying risks to quality and promoting solutions.
• Developing effective relationships with appropriate teams, informing them of changes to procedures and policy, and meeting regularly with team leaders/managers to report progress, discuss, and resolve any outstanding issues.

About you

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

• Proficiency in PRS-Rep and ICE systems sufficient to train others.
• In-depth domain and repertoire knowledge, plus a thorough understanding of in house systems for research.
• A keen attention to detail.
• A keen interest in music and a good understanding of the music industry.

Here are just a few things that set PRS for Music apart from the crowd

• We trust, value, and support our people to make the difference
• We believe that diversity of thought and experience provides the platform for innovation and creativity
• We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
• We invest in the development of our people to drive our ambitions forward
• We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
• We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
• Employees can work from anywhere in the world for up to eight weeks of the year
• Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

• Interview will take place virtually on MS Teams.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.