Operations Associate (Full-Time) - Battersea

Alo Yoga; City Of London; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading yoga apparel brand is seeking an Operations Associate in London to drive profitability and efficiency in store operations. Responsibilities include executing inventory management processes, supporting operational functions, and ensuring customer satisfaction. Ideal candidates are energetic, customer service-focused, and have experience in a sales environment. This position offers both part-time and full-time opportunities.

Qualifications

• Preferred prior work experience in a client-centric, sales & operational environment.
• High energy and enthusiasm to integrate fun and work.
• Ability to foster genuine connections through empathy and integrity.

Responsibilities

• Execute inventory management processes effectively for accuracy and shrink reduction.
• Support key operational functions including shipment and sales floor replenishment.
• Resolve client needs quickly, ensuring customer satisfaction.

Skills

Customer service

Inventory management

Sales operations

Team collaboration

Empathy

Job description

Overview

The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Responsibilities

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead
• Assist in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Support other areas of the business, including Sales & Service and Cashier, as needed
• Part-Time associates are expected to work up to 29 hours per week; Full-Time associates are expected to work 32-40 hours per week with 100% of their work week in operations and floor support. All employees\' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

Qualifications

• Preferred prior work experience in a client-centric, sales & operational environment
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
• Proof of right to live and work in the UK

Mindful movement. It\'s at the core of why we do what we do at ALO—it\'s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That\'s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.