Operations Associate - 12 Months Full-time Contract

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading investment platform in the UK is looking for an individual to join their Client Accounts team in Bristol. The role involves ensuring team administrative functions are executed efficiently while providing high-quality client service. Candidates should possess excellent organisational skills and the drive to learn new skills. On offer are various perks including flexible working options, enhanced parental leave, and health insurance. This position is perfect for those starting or continuing a career in Savings and Investments.

Benefits

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Up to 11% employer pension contribution

Private medical insurance

Gym memberships and wellbeing apps

Life insurance and income protection

Qualifications

• Customer service experience is desirable.
• Administration experience is a plus.

Responsibilities

• Ensure all team administrative functions are processed accurately.
• Take ownership for team results and resolve any issues.
• Communicate effectively with team and other departments.

Skills

Excellent organisational skills

Proactive and willing to learn new skills

Ability to work collaboratively

Motivated to achieve high standards

Excellent communication skills

Exceptional attention to detail

Education

Maths & English GCSE Grade C and above

Job description

You will be joining one of the most progressive teams within Hargreaves Lansdown and we want your help to make us even better. Client Accounts deals with the reconciliation and payments out of this money should our clients request it.

This role is ideal for someone who is looking to start or continue a career within Savings and Investments. If you are driven to succeed, have a willingness to learn and like to be challenged on a daily basis then please read on!

What you'll be doing

• Ensuring all team administrative functions are processed accurately and efficiently
• Ensuring team processes are reliable and effective
• Taking ownership for team results
• Communicating well with your team, department and wider business
• Taking ownership for resolving any issues that are presented
• Taking part in wider department projects, when opportunities arise

About you

Essential

• Excellent organisational skills
• Proactive and willing to learn new skills
• Ability to work collaboratively to achieve results
• Motivated to achieve high standards
• Drive to deliver quality client serviceExceptional attention to detail
• Excellent communication skills
• Taking pride in your work

Desired

• Customer service experience
• Administration experience
• Maths & English GCSE Grade C and above

Interview process

• Competency based interview conducted through Microsoft Teams

Working Schedule

• Monday to Friday, 7.5 hours per day ranging between 8am and 6pm. 37.5 hours a week.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note, we are unable to provide employment sponsorship to candidates.

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