Operations Associate

Elliptic; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial technology company in London is seeking an Operations team member to enhance data management and support revenue growth. The ideal candidate will have experience in a MarOps or RevOps role, possess strong analytical skills, and be familiar with HubSpot. This position offers a hybrid work environment and a variety of benefits including generous vacation time and a remote working budget.

Benefits

Hybrid working with flexible location

£500 Remote working budget

$1,000 Learning & Development budget

25 days of annual leave + bank holidays

16 weeks of fully-paid parental leave

Private Health Insurance

Spill Mental Health Support

Life Assurance for 4 times your salary

£100 Crypto incentive

Cycle to Work Scheme

Qualifications

• Strong critical and analytical thinking skills required.
• Experience with data analysis and technology tools preferred.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Execute the operational backbone of the revenue engine.
• Maintain data hygiene and enforce CRM compliance.
• Monitor lifecycle handoffs for seamless transitions.

Skills

Critical and analytical thinking skills

Attention to detail

Effective time and project management

Bias to action

Education

Experience in a MarOps or RevOps role

Familiarity with Hubspot

Experience working with Revenue organizations in SaaS

Tools

HubSpot CRM

BI tools

Job description

Description

Do you want to help our Operations team supercharge our growth? Do you want to learn about the future of finance?

The impact you will have

Automation starts with good data. Elliptic prides itself on enabling our customers to be at the cutting-edge of financial crime risk management and our internal processes need to be the same.

You’ll be part of an Operations team building the foundations to automation and improve for the next phase of Elliptic’s growth. Working closely with stakeholders in the Go-to-market organisation and Commercial Analysts you will ensure our data is available across our core systems, drive commercial outcomes and support the Company strategy.

You will also enable efficiency across the business, be it implementing new tools, creating a unified view of our commercial data or helping teams build automations you’ll be an integral part of Elliptic’s scaling journey.

Key Responsibilities

Execute the operational backbone of our revenue engine from initial qualified leads through renewals and expansion. You'll work with HubSpot CRM daily, ensuring data quality, process compliance, and seamless handoffs across the customer lifecycle.

Work as part of a team maintaining data hygiene and enforce CRM compliance across the full customer lifecycle.

• Support AEs in ensuring deal accuracy, stage progression, and timely updates;
• Coordinate with CSMs ensuring onboarding milestones, renewals, and expansion opportunities are executed in a timely manner;

Monitor lifecycle handoffs (Marketing→Sales, Sales→CS) to ensure seamless transitions and complete data transfer. Partnering with Head of CRM, Head of Revenue Operations and Director of CS you will :

• Support them to drive execution and triage any breakdowns in process across all lifecycle stages;
• Help Marketing / Sales / CS leaders navigate the CRM data on day-to-day queries;
• Execute workflows and processes designed by strategic operations leaders.

Work with Business Analysts to improve understanding of the customer lifecycle

• Enable insight gathering by ensuring the GTM data foundations are sound across all lifecycle stages and fix any issues identified;
• Monitor conversion metrics and time metrics data quality;
• Develop and document standard operating procedures (SOPs) to ensure consistency and scalability.

CRM Administration

• On-going user provisioning and permissions management;
• Resolve ad hoc questions from the Revenue team and user management;
• Provide L1 support and upscale complex issues to the Head of CRM.

Skills, Knowledge & Expertise

You will be a great fit here if you :

• Strong critical and analytical thinking skills; you want to understand the why behind data and grow your data analysis skills
• Have great attention to detail;
• Effective time and project management; and
• A bias to action.

Our ideal candidate has :

• Experience in a MarOps or RevOps role and is familiar with Hubspot;
• Enjoy working with technology to drive efficiency; you’ve built your own Notion or have tinkered with Zapier.
• Experience working with Revenue organisations in SaaS or high growth start ups.

Bonus Points for :

• Comfortable doing analysis and using BI tools; and
• An interest in crypto

Job Benefits

How we work :

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space

Learning & Development :

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development

Vacation / Leave :

• Holidays : 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave : we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.

Benefits :

• Private Health Insurance - we use Vitality!
• Full access to Spill Mental Health Support
• Life Assurance : we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries
• £100 Crypto for you!
• Cycle to Work Scheme

Elliptic is the leader in digital asset decisioning, we have built the most comprehensive platform for efficiently extracting crypto data and intelligence across blockchains with the greatest accuracy.

Our platform’s unrivalled uptime, scalability, depth and breadth of our data and intelligence means exacting organizations choose Elliptic for their compliance, risk management, intelligence operations and blockchain infrastructure needs.

Founded in 2013, Elliptic is headquartered in London with offices in New York, Washington D.C., UAE, Singapore and Tokyo. To learn more, visit www.elliptic.co and follow us on LinkedIn and X .