Operations Associate

EOS IT Solutions; Banbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology and logistics company in Northern Ireland is seeking an Operations Associate to enhance service delivery. Responsibilities include vendor sourcing, delivery management, and ensuring high customer service standards. Ideal candidates should be proficient in Microsoft Office, possess strong communication skills, and be adaptable to a fast-paced environment. A degree in a related field is a plus but not required.

Qualifications

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office programs (Outlook, Word, Excel).
• Strong numeracy and analytical abilities.
• Effective time management skills.
• Team-oriented approach in a dynamic environment.
• Organizational skills and proactive problem solving.
• Self-starter with accuracy and attention to detail.
• Flexibility to work across different time zones.

Responsibilities

• Source and liaise with third party vendors for IT & AV equipment.
• Manage delivery times to mitigate delays.
• Work closely with internal and external stakeholders.
• Provide high-level customer service to clients.
• Organize inbound and outbound deliveries to meet deadlines.
• Process purchase orders as required.
• Undertake training as required.

Skills

Excellent written and verbal communication skills

Highly IT literate and proficient in Microsoft Office

Strong numeracy skills

Efficient time management skills

Team player in a fast-paced environment

Organizational skills

Self-motivated with attention to detail

Flexible and adaptable

Education

Degree in Business/IT management or related discipline

Tools

ERP systems (e.g., Sage X3, QuickBooks)

Job description

WHO WE ARE

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Position Overview

Due to continued business growth, EOS are seeking an Operations Associate to help fulfil and exceed the company’s service delivery requirements.

Daily Duties

• Sourcing and liaising with third party vendors globally to provide IT & AV equipment
• Manage delivery timescales, mitigating delays and reporting such to management
• Working closely with key internal and external stakeholders
• Providing a high level of customer service to our clients, some of which are leading global IT organisations
• Proactively plan and organize inbound and outbound deliveries to meet implementation dates
• Carryout purchase order processing
• Undertake training as required or as identified by management for the proper execution or development within your role/company.
• Any other ad hoc duties as reasonably required by the company and within the competency of the post-holder

Essential Criteria

• Excellent written and verbal communication skills
• Highly IT literate and proficient in Microsoft Office software programs (Outlook, Word, Excel)
• Strong numeracy skills and analytical ability
• Efficient time management skills, with ability to manage workload and prioritize tasks
• Able to work as part of a team in a fast moving, growing global company
• Evidence of excellent organisational and proactive problem solver, who can think on their feet to overcome issues with supply.
• Can maintain a high standard of work, even when working under pressure and handling multiple issues
• Be a motivated, self-starter, who can demonstrate a high level of accuracy and attention to detail in their work.
• Be flexible and adaptable to change to meet the needs of the customer working across different time zones.

Desirable Skills

• Degree in Business/IT management or related business discipline is desirable but not required
• Demonstrable experience working in either a Procurement/Customer Service/IT or Logistics role
• Experience of Audio Visual/Video Conferencing and Networking environments
• Experience using ERP systems e.g., Sage X3, QuickBooks
• A firm knowledge of the supply chain process

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.