Operations Assistant

NHS; Staines-upon-Thames; On-site; GBP 30,000; Full time

Job summary

A healthcare service provider is seeking a proactive Operations Assistant to support the Operations Manager. This role involves ensuring operational excellence and compliance, assisting with administrative tasks, and contributing to process improvements. Candidates should have at least 2 years of experience in operations support, strong organizational skills, and proficiency in Microsoft Office. This full-time position is based in the United Kingdom and offers a salary of £30,000 per year.

Qualifications

• Minimum of 2 years experience in an administrative or operations support role.
• Strong interpersonal skills, including excellent written & verbal communication.
• Proficiency in basic finance or procurement processes is desirable.

Responsibilities

• Undertake daily administrative and operational tasks to support service delivery.
• Maintain accurate records, trackers, reports related to operational delivery.
• Coordinate the collection of KPI data for internal and external reporting.

Skills

Strong organisational skills

Excellent attention to detail

Ability to manage multiple priorities

Proficient in Microsoft Office Suite

Strong communication skills

Problem-solving mindset

Education

Qualification in Business Administration or related field

Job description

Overview

DrPA is seeking a proactive and detail-oriented Operations Assistant to support the Operations Manager in the smooth running of our healthcare services. This role is pivotal in ensuring operational excellence, compliance with sector standards, and timely delivery of administrative and logistical support across our clinical and non-clinical teams.

The postholder works closely with the Operations Manager and other team members to ensure compliance, accuracy, and timely completion of operational tasks.

Key Responsibilities

• Undertake daily administrative and operational tasks to support service delivery, ensuring accuracy and timeliness.
• Maintain accurate records, trackers, reports and databases related to operational delivery.
• Coordinate the collection, collation, and updating of KPI data for internal and external reporting.
• Coordinate internal communications between departments to ensure operational efficiency as directed.
• Assist with scheduling meetings, preparing documentation, minute taking and tracking key deliverables.
• Act as a first point of contact for access to systems and account log-on issues, investigating and resolving queries promptly.
• Liaise with IT support and managers to ensure timely resolution of system/email access and system-related concerns.
• Monitor and order supplies and equipment for services, ensuring a cost-effective and timely approach.
• Liaise with external suppliers, contractors, and service providers ensuring issues are resolved promptly or escalated as appropriate to the Operations Manager.
• Support onboarding and training of new staff within the operations function as necessary.
• Contribute ideas to process improvement initiatives to streamline workflows.
• Assist in ensuring company policies, health & safety documentation, governance and compliance procedures are kept up to date.

About Us

About DRPA Secure: We have been operating since 2014 providing healthcare solutions to Immigration Removal Centres and Prisons within the UK. We work with the Home Office, NHS trusts, and private providers within the estate to maintain high levels of healthcare and develop systems and services tailored to their individual needs.

Our values include compassionate, trauma-informed care, evidence-based practice with high quality outcomes, respect for diverse cultural and religious beliefs, and empowerment through holistic care plans that support self-management of wellbeing.

Details

Date posted: 22 October 2025

Salary: £30,000 a year

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: E0454-25-0065

Job location: Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF

Job Description

Job responsibilities

DrPA is seeking a proactive and detail-oriented Operations Assistant to support the Operations Manager in the smooth running of our healthcare services. This role is pivotal in ensuring operational excellence, compliance with sector standards, and timely delivery of administrative and logistical support across our clinical and non-clinical teams. The postholder works closely with the Operations Manager and other team members to ensure compliance, accuracy, and timely completion of operational tasks.

Person Specification

Qualifications

Essential

• A minimum of 2 years experience in an administrative or operations support role
• Strong organisational skills with excellent attention to detail
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment with accuracy and discretion
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc)
• Strong communication and interpersonal skills, including excellent written & verbal
• Problem-solving mindset, using initiative and the ability to work with minimal supervision

Desirable

• Experience in healthcare settings or familiarity with NHS/CQC governance frameworks or equivalent
• Understanding of basic finance or procurement processes
• Qualification in Business Administration, Operations Management or a related field (Level 3 or above)

Employer details

Employer: DoctorPA Secure LTD

Address: Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF

Employer's website: https://www.drpasecure.co.uk/