Operations Assistant

Capita; Stafford; Hybrid; GBP 22,000 - 27,000; Part time

Job summary

A service delivery organization is seeking a part-time Operations Assistant to manage stock and resources, support service delivery, and liaise with families and schools. This role, located in Stafford, requires strong organizational skills, a full driving license, and the ability to meet varying demands. Benefits include a competitive salary, generous holiday allowance, and opportunities for volunteering.

Benefits

Competitive basic salary (£27,000 pro-rata)

23 days holiday (rising to 27)

Paid day off for volunteering

Auto-enrolment to pension and life assurance

Voluntary benefits with discounts

Access to Employee Network Groups

Qualifications

• Full driving licence is essential.
• Ability to operate as part of a team and individually.
• Willingness to support service needs, including out-of-hours work.

Responsibilities

• Manage stock and resources including instruments and equipment.
• Deliver stock to schools using the company vehicle.
• Monitor staff timetables, pupil registers, and payments.
• Liaise with families, schools, and teachers via email and phone.
• Support the annual cycle of concerts, events, and CPD.

Skills

Strong organisational skills

Clear written and oral communication skills

Flexibility to cope with varying demands

Reliable and motivated approach to work

Job description

Operations Assistant – Part Time

We are seeking a part‑time Operations Assistant to support service delivery, business compliance, and the music service operations and management teams in achieving business and commercial objectives set by the Head of Service.

Key Responsibilities

• Accountable for managing stock and resources (instruments and equipment).
• Delivering stock to schools using the company vehicle.
• Using software to monitor and update staff timetables, pupil registers, assets and payments.
• Providing email and phone liaison with families, schools and teachers.
• Supporting the annual cycle of concerts, events and CPD.
• Undertaking pre‑defined and ad‑hoc requests as required by the Music Service managers.
• Forecasting volumes and planning resources to meet demand.
• Contributing to agreed service Key Performance Indicators.
• Carrying out any other duties as related to the activities above.

Qualifications & Skills

• Strong organisational skills with the ability to prioritise workload.
• Accurate following of processes and procedures and ability to deliver against an agreed plan.
• Clear written and oral communication skills.
• Flexibility to cope with varying demands and tight deadlines.
• Willingness to travel county‑wide to support concerts and events.
• Ability to operate individually and as part of a team.
• Flexibility to support service needs including occasional out‑of‑hours work (evening and weekends).
• Honest, reliable and motivated approach to work.
• Willingness to respond positively to change and improvement.
• Full driving licence – Essential.

Working Conditions

Location: Stafford, United Kingdom.

Part‑time (22.5 hours per week), ideally Monday & Wednesday. Hybrid role with attendance at the office and other sites required.

Benefits

• Competitive basic salary (£27,000 pro‑rate).
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• Opportunity to take a paid day out of the office for volunteering.
• Auto‑enrolment to pension, life assurance, cycle‑to‑work, maternity, adoption, shared parental leave, paternity pay and more.
• Voluntary benefits – discounts on retail, socialising, health & wellbeing, travel and technology.
• Access to Employee Network Groups for diversity and inclusion.

Company

Entrust is a joint‑venture company between Capita and Staffordshire County Council, supporting educational establishments across England to improve outcomes.

Equal Opportunities

At Capita we are committed to a barrier‑free recruitment process and inclusive work environment. We are an equal‑opportunity and Disability Confident employer. If you require adjustments during recruitment, please contact us.