Operations Assistant

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare institution in Norwich seeks an Operations Assistant to support the Care Group Leadership Team. This role involves managing communications, organizing meetings, and ensuring effective operational flow. The ideal candidate will have strong organizational skills and experience working with senior executives. Join a dedicated team focused on providing high-quality healthcare and enjoy a range of NHS benefits.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Flexible staff bank

Qualifications

• Experience supporting senior managers in a large organization.
• Experience in report preparation and minute-taking.
• Advanced knowledge of scheduling and databases.

Responsibilities

• Provide day-to-day support to the Care Group Leadership Team.
• Co-ordinate internal and external meetings.
• Organise complex diary arrangements.

Skills

Strong organisational skills

Effective communication

Ability to prioritise workload

Understanding of equality and diversity

Education

NVQ Level 3 or equivalent

Tools

MS Office Suite

Microsoft Teams

Job description

Are you a dynamic and experienced Administrator with a passion for operational excellence in healthcare administration? We are looking for a motivated and proactive Operations Assistant to join our Care Group Leadership Team at Norfolk and Norwich University Hospital (NNUH).

The Operations Assistant provides a vital and professional coordination function to support the effective running of the Care Group and associated leadership team.

The role requires a dynamic and highly organised individual who can manage complex and confidential information, support governance processes, and foster effective communication between senior leaders, internal, and external stakeholders.

Acting as a trusted support partner to the Care Group Leadership Team, the post holder will manage meeting logistics, produce high-quality documentation, track key actions and decisions, oversee recruitment processes and provide project coordination support across a wide range of strategic and operational priorities.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Main duties of the job

The postholder will play a pivotal role in supporting the day-to-day executive and administrative functions of the Care Group Leadership Team, ensuring the smooth running of leadership operations. Acting as a central point of contact for care group matters, the postholder will communicate professionally with internal and external stakeholders, resolving issues promptly and maintaining strong working relationships. They will be responsible for complex diary management and planning, particularly during periods of absence or increased workload. The role also includes supporting preparations for key Care Group meetings and ensuring the Care Group adheres to quality standards and complies with all legal and regulatory requirements.

The post holder will manage the Care Group Health Rosters, inclusive of allocating staff work patterns, annual leave, sickness, maternity, retirement, new starters and leavers so will need a good understanding of those processes. They will assist in managing ESRs and recruitment processes when required.

A key aspect of the role involves providing core administrative support, including the organisation of Care Group meetings and forums, with oversight of actions using digital tools to ensure accountability and progress tracking.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• Provide day-to-day executive and administrative support to the Care Group Leadership Team (CGLT), ensuring the smooth running of leadership operations.
• Utilising digital technologies, co-ordinate internal and external meetings including scheduling, agenda planning, minute-taking, and action tracking.
• To organise and plan complex diary and commitments, including all travelling and accommodation arrangements as necessary.
• Support preparation for key forums such as operational delivery meetings, executive walkarounds, and performance reviews.
• Effectively prioritise own workload, according to the changing needs of the CGLT. The postholder is supported, rather than managed.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Person Specification

Qualifications

• NVQ Level 3 or equivalent advanced knowledge of MS Office software including Word, Outlook, Electronic scheduling, Databases / Spreadsheets, PowerPoint, Microsoft teams and Co-pilot.

Experience

• Experience supporting senior managers / executives in a large organisation.
• Experience of preparation of reports and minute-taking, together with setting agendas and distribution of associated papers.

Skills

• Strong organisational skills with ability to prioritise workload independently and effectively.
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
• Confident interacting with varied personnel, at all levels of the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.