Operations Assistant

David Lloyd Leisure; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure company in Norwich is seeking a passionate Operations Assistant to enhance member experiences. The role involves ensuring safety and support across club activities, fostering a welcoming environment for guests. Ideal candidates will demonstrate exceptional customer service and teamwork skills. This position offers excellent benefits including free memberships and career advancement opportunities.

Benefits

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Career Advancement opportunities

Get paid on demand through Wagestream App

Qualifications

• Strong focus on customer service and team collaboration.
• Ability to adapt and perform in fast-paced settings.
• Emergency response skills are an added advantage.

Responsibilities

• Support members to ensure a safe and excellent experience.
• Assist with cleaning, opening and closing tasks.
• Greet members and support teams across departments.

Skills

Customer service passion

Team player

Strong communication skills

Ability to work in a fast-paced environment

Education

Emergency Response Qualification

Job description

Our team members are the ambassadors of our business and the heart of what we do. We are on the lookout for a passionate Operations Assistant to join our team! As Operations Assistant, your role will support to ensure our members feel safe and have an excellent experience every day, 7 days a week. This role will support departments across the club with activities such as cleaning, opening and closing tasks, greeting our members, and supporting teams wherever needed.

What we’re looking for

• Has an overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast‑paced environment.
• An Emergency Response Qualification is desirable, not essential for this role.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive both physically and mentally whilst fulfilling their full potential.

Benefits

• Free Club Membership for you and your family!
• Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!