Operations Assistant

FOREST HOLIDAYS LIMITED; Maids of Bute; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company is seeking an Operations Assistant at their beautiful Ardgartan location in Argyll. The role includes ensuring hot tubs work perfectly, completing maintenance tasks, and providing excellent customer service, all in a stunning outdoor setting. Ideal candidates should have a can-do attitude and enjoy working outdoors. Benefits include a generous holiday allowance, performance bonuses, and discounts.

Benefits

Generous holiday allowance

Performance-based bonuses

Social events and awards evenings

Pension scheme

One full paid day to volunteer

Subsidised meals

Wellbeing events & activities

Discounts on holidays

Qualifications

• Previous experience in a similar role is desirable.
• Willingness to work outdoors in any weather.

Responsibilities

• Ensure hot tubs are operational for guests.
• Complete general maintenance tasks.
• Deliver exceptional customer service.
• Follow brand standards for guest experiences.

Skills

Can-do attitude

Teamwork

Attention to detail

Customer service

Problem-solving

Job description

Work Where the Mountains Meet the Loch at Argyll

Location: Ardgartan Argyll (Loch Long)

Salary: £12.21 per hour

Working Hours: Full-time.

Days of Work: Working 5 days out of 7

We have an exciting opportunity for an Operations Assistant to join our Argyll team! At the edge of the Argyll Forest Park, pine-covered mountains sweep down to meet the shore of Loch Long where 40 cabins sit. A more perfect spot for a forest escape is hard to imagine.

About the Operations Assistant role

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience. Key responsibilities include:

• ➡️ Ensuring hot tubs are in perfect working order every day for our guests.
• ➡️ Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• ➡️ Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• ➡️ Taking pride in delivering exceptional customer service.
• ➡️ Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

What Are We Looking For?

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

We’re looking for someone with:

• ✅ A positive, can‑do attitude and a strong work ethic.
• ✅ The ability to work well in a team and communicate effectively with colleagues.
• ✅ Great attention to detail, ensuring high cleanliness standards are met.
• ✅ Some previous experience in a similar role.
• ✅ A willingness to work outdoors in a natural setting, whatever the weather.

Who Are Forest Holidays?

We’re a Certified B Corp. Our business has been recognised as a force for good. It's what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked‑away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• ✈️ Generous holiday allowance – Take the time you need to recharge
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met
• Social events and awards evenings – Celebrate success with your team
• Pension scheme – Secure your future with our company pension
• One full paid day to volunteer – Give back to a cause you care about
• Subsidised meals – Discounted food when working on location
• ❤️ Wellbeing events & activities – Focus on your mental and physical wellness
• Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off.
• ️ Hundreds of discounts – Save on top brands across the UK

Pay Rates for Aged 16 and 17

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Reasonable Adjustments

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Ardgartan Argyll (Loch Long). Don’t miss out on this fantastic opportunity!