Operations Assistant

edyn; Greater London; On-site; GBP 23,000 - 29,000; Full time

Job summary

edyn, London HQ, is seeking an Operations Assistant to support the Operations team and act as the link between Head Office and hotel teams. You’ll assist with reporting, data tracking, and coordinating operational projects, while helping maintain standards and documentation.

The role involves arranging travel and meetings, supporting new openings and refurbishments, and contributing to a fast-paced hospitality environment across the UK and Europe.

Qualifications

• Highly organised with strong attention to detail.
• Excellent written and verbal communication.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Able to manage multiple tasks in a fast-paced environment.
• Team-driven with a proactive and flexible approach.

Responsibilities

• Provide administrative and operational support to the Operations team
• Act as a point of contact between Head Office and hotel teams
• Assist with reporting, data tracking, and performance updates
• Support the coordination of operational projects and initiatives
• Help maintain operational standards, procedures, and documentation
• Assist with new hotel openings and refurbishments where required
• Arrange travel, meetings, and logistics for the Operations team
• Handle ad hoc tasks to support the wider business

Skills

Organised

Communication skills

MS Office proficiency

Multitasking

Team player

Hospitality/Operations awareness

Interest in hotel operations

Tools

Microsoft Office

Job description

OPERATIONS ASSISTANT - LONDON HQ

We are looking for a proactive and organised Operations Assistant to support our Operations team at Head Office. This is a great opportunity for someone looking to build a career in hotel operations, gaining exposure to multi‑site hospitality management across the UK and Europe.

This role is based five days a week in our London Bridge Head Office.

THE STAGE IS SET

We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• Provide administrative and operational support to the Operations team
• Act as a point of contact between Head Office and hotel teams
• Assist with reporting, data tracking, and performance updates
• Support the coordination of operational projects and initiatives
• Help maintain operational standards, procedures, and documentation
• Assist with new hotel openings and refurbishments where required
• Arrange travel, meetings, and logistics for the Operations team
• Handle ad hoc tasks to support the wider business

THE FIRE YOU CARRY

• Highly organised with strong attention to detail
• Excellent communication skills, both written and verbal
• Confident using Microsoft Office (Excel, Word, PowerPoint)
• Able to manage multiple tasks and priorities in a fast-paced environment
• A team player with a proactive and flexible approach
• Previous experience in hospitality, operations, or administration is desirable but not essential
• Interest in hotel operations and working with international teams

What We Look For

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.