Operations Assistant

Clarion Events Ltd; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days’ holiday

Private Medical Insurance

Pension Scheme

Season Ticket Loan

Free on-site gym

Job summary

Clarion Events in London is seeking an Operations Assistant to support delivery of a range of events within the Defence and Security portfolio. The role is hybrid, primarily office-based with onsite work at live events, and may require travel during weekends and evenings.

The successful candidate will be organised, detail-oriented, and collaborative, able to manage multiple tasks in a fast-paced environment and provide strong administrative support to the Operations Team.

Qualifications

• Organised and methodical with multitask capability.
• Excellent attention to detail and accuracy.
• Strong verbal and written communication; customer service mindset.
• Positive, proactive attitude; willingness to learn and adapt.
• Experience supporting events and templates is desirable.

Responsibilities

• Support the delivery of events across the Defence and Security portfolio, from small to large formats.
• Assist with onsite delivery of networking events and team functions, under guidance.
• Produce and maintain accurate exhibitor documentation and manuals.
• Act as a main contact for exhibitors and contractors, handling enquiries professionally.
• Maintain show administration (exhibitor lists, schedules, orders).
• Coordinate travel and accommodation, ensuring timely bookings within budget.
• Prepare operational materials and coordinate transport to site.
• Build relationships with internal teams, suppliers and venues for smooth delivery.
• Assist with post-event tasks and evaluations; share improvement ideas.
• Support a culture of Customer Success by following templates and schedules.

Skills

Organised

Attention to detail

Communication skills

Customer service

Event support

Tools

MS Office

Outlook

Job description

About Clarion

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our teams.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

The Opportunity

We are looking for a proactive, organised and motivated Operations Assistant to join our team in our London office. The successful candidate will support the delivery of a range of events across the Defence and Security portfolio, contributing to both the planning and onsite execution. This is a hybrid role, mainly office-based, with onsite work at live events, requiring travel over some weekends and evenings.

The Candidate

The ideal candidate will be a clear and confident communicator who is a strong team player and comfortable working with a range of stakeholders. They will bring a positive, proactive approach and a genuine willingness to learn and develop their skills. Detail-oriented and well organised, they will enjoy supporting the improvement of event templates and operational processes. The successful candidate will be able to manage multiple tasks at once and work effectively in a fast-paced environment, remaining calm and focused under pressure.

Key Responsibilities

• Support the delivery of events across the portfolio, from confex-style formats to large-scale exhibitions, working closely with the Operations Lead/Team.

• Assist with the onsite delivery of evening functions such as networking events and team dinners, with guidance and support from a manager.

• Help produce and keep technical manuals and exhibitor documentation accurate and up to date, ensuring information is clear and well presented.

• Act as a key point of contact for exhibitors and contractors, responding to enquiries professionally and promptly across pre-event, onsite, and post-event phases.

• Maintain and update show administration, including exhibitor lists, schedules and orders.

• Coordinate travel and accommodation arrangements for the team, ensuring bookings are made in a timely manner and within agreed budgets.

• Prepare all operational materials for events and coordinate transport to site.

• Build positive working relationships with internal teams, suppliers and venues, contributing to meetings and supporting overall event delivery.

• Assist with post-event tasks and evaluations, sharing ideas and feedback to help improve future events and ways of working.

• Support a culture of Customer Success by helping ensure processes, templates and schedules are followed consistently across events.

• Provide general administrative support to the Operations Team, including ad hoc tasks as required.

• Experience working with project management tools, i.e. Monday.com, Airtable is desirable.

Knowledge, Skills & Behaviours

• Organised and methodical with the ability to multitask and manage time effectively

• Outstanding attention to detail

• Confident communicator, verbally and in writing, with a focus on delivering high-quality customer service.

• Focused, self-motivated and enthusiastic with a positive “can-do” attitude.

• Able to meet deadlines and resolve problems under pressure

• Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook.

• Flexible approach to working hours, including evenings and weekends when required onsite.

• Willingness to learn and embrace new systems, technology, and ways of working.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Benefits

• 25 days’ holiday plus bank holidays

• End of year wellbeing shutdown (closed for the last week of the year)

• Employees on a permanent or fixed-term contract are gifted an extra day of leave that can be used for a celebration of your choosing, e.g. birthday, Eid, Diwali, etc.

• Summer Hours in August (3pm finish on Fridays)

• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work

• Pension Scheme

• Private Medical Insurance

• Health Cash Plan

• Wellbeing Library (MYNDUP)

• Mentoring Programme

• Season Ticket Loan

• Cycle to Work Schemes

• Free on-site gym and shower facilities

• Free eyesight tests

• Free flu vaccination – offered on site once a year for all employees

Our Values

PASSION

We deliver all our events with passion for people, the environment and businesses. We form connections with those who are just as passionate about what they do as we are. We always strive to exceed expectations and celebrate success. We love what we do, and it shows.

CARE

We care about our people and our products and work tirelessly to achieve lasting connections and satisfaction for ourselves, our customers and the businesses they support. We really get people - everyone is welcome.

IMAGINATION

Everything is possible. We constantly challenge the status quo and create amazing experiences and opportunities. We take huge satisfaction in solving problems. As open-minded and fun-loving people, the sky is our limit.

TRUST

We trust our skills, people and partners to deliver extraordinary events our customers have come to rely on. We support everyone around us and always learn through our experiences. We are honest and straight forward. You can always rely on us.

Equal Opportunities

We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.

Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.

When recruiting new employees or providing opportunities for promotion, we will:

• Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents;

• Ensure that no person is unlawfully discriminated against;

• Select the best person for the role based on their skills, qualifications and abilities.

This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.