Operations Assistant

FOREST HOLIDAYS LIMITED; Ellesmere Port; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading holiday provider in England is seeking an Operations Assistant to ensure the hot tubs are in perfect condition and handle general maintenance tasks. The ideal candidate will have a positive attitude, attention to detail, and a strong commitment to customer service. This role offers a part-time schedule and various perks, including a generous holiday allowance and performance-based bonuses.

Benefits

Generous holiday allowance

Performance-based bonuses

Pension scheme

Subsidised meals

Wellbeing events & activities

Discounts on cabin breaks

Qualifications

• Positive, can-do attitude and strong work ethic.
• Ability to work well in a team and communicate effectively.
• Previous experience in a similar role is desirable.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Ensure hot tubs are in perfect working order for guests every day.
• Complete general maintenance tasks as needed.
• Deliver tasks in a timely and competent manner.
• Provide excellent customer service.

Skills

Positive attitude

Teamwork

Attention to detail

Customer service

Tools

Basic tool knowledge

Job description

Overview

Location: Delamere Forest
Salary: £12.21 per hour
Working Hours: Part time, average of 32 hours per week. Days of Work: Your hours will cover a 2 week rolling rota. Week 1: 40 hours over 5 days including the weekend / Week 2: 24 hours over 3 days with the weekend off

Join Our Team in a Stunning Forest Setting!

We have an exciting opportunity for an Operations Assistant to join our Delamere Forest team. Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests.

About Forest Holidays

We’re a Certified B Corp. Our business has been recognised as a force for good. It\'s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

About the Operations Assistant role

Open all year round, our Operations Assistant plays a vital role in ensuring the hot tubs are in perfect working order every day for our guests. You will also complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. Passionate about the little details, you understand the importance of delivering your daily tasks in a timely and competent manner.

You take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experience that Forest Feeling the moment they step into their cabin.

Responsibilities

• Ensure hot tubs are in perfect working order for guests every day.
• Complete general maintenance tasks, with basic knowledge of tools, machinery, and decorating.
• Deliver tasks in a timely and competent manner while maintaining brand standards.
• Provide excellent customer service to guests and colleagues.

What Are We Looking For? / Qualifications

• A positive, can-do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail with high cleanliness standards.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

Why Join Us?

• Generous holiday allowance - Take the time you need to recharge and enjoy a healthy work-life balance.
• Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met.
• Social events and awards evenings – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on cabin breaks – Enjoy up to 20% off pre-booked stays or last-minute breaks for just £75 per cabin. Friends and family also receive 15% off.
• Hundreds of discounts – Save on top brands across the UK.

Pay (Aged 16 and 17)

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

Forest Holidays is a Certified B Corporation, committed to sustainability and responsible tourism. By joining us, you’ll be part of a team that values people and the planet.

Click ‘Apply’ now to start your journey with us. Don’t miss out on this fantastic opportunity!