Operations and Technical Team Leader

West Northamptonshire Council; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government council in Northamptonshire is seeking a motivated Team Leader for its Pensions Service. The role involves managing a team responsible for providing information on pension entitlements, ensuring accuracy in benefits calculation, and maintaining performance standards. Ideal candidates will have experience with the Local Government Pension Scheme (LGPS) and strong communication skills to explain complex issues to non-specialists. Opportunities for professional development are offered.

Qualifications

• Experience working within the LGPS.
• Ability to explain complex pension issues to non-specialists.
• Initiative to plan and organize work effectively.

Responsibilities

• Manage a team to provide information about pension entitlements.
• Ensure benefits are calculated and processed accurately.
• Deliver high levels of performance under changing conditions.

Skills

Excellent communication skills

Analysing pension issues

Time and resource management

Attention to detail

Experience with Altair or ERP

Job description

The Pensions Service is looking for a highly motivated individual to join our Operations team as a Team Leader. You will be responsible for a team of up to 10 members of staff providing information to members of the Local Government Pension Scheme about pension scheme entitlements within set performance standards.

You will ensure benefits are calculated accurately and are processed in line with the agreed processes, SLA/administration strategy and relevant legislation and that appropriate audit trails are complied with.

We are a very friendly team and there is plenty of opportunity for development within the Pensions Service.

If you have any queries, please contact [e-mail]

Our benefits

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

What will you be doing?

The Operations and Technical Team Leader role sits within the Operations Team & is responsible for the management and delivery of an effective team within the Pension’s Service through performance management to ensure work is completed to timescales.

This fast-paced customer facing role is critical to ensure casework is either dealt with immediately at the point of contact or is efficiently allocated to the appropriate casework team.

Please see job description for further information about what this role involves.

About you

You’ll need previous experience of working within the LGPS and ideally experience in a similar role. Your excellent communication skills and confidence with analysing pension issues and offering sound, reliable and professional information will enable you to explain clearly complex pension issues to non-specialists.

Initiative and ability to plan and organise time and resources to ensure that own, team and service deadlines and agreed targets are met, delivering high levels of performance under changing conditions, tasks, responsibilities or people.

High attention to detail to ensure all tasks are processed efficiently and accurately in line with the LGPS regulations using a variety of MS Office and IT resources.

Previous experience using Altair and/or ERP is advantageous.

Please see person specification for a full list of essential and desirable criteria.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.

West Northants Council, where careers thrive.