Operations and Technical Support Lead Officer

Everest Limited; Kettering; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT company in Kettering is seeking an Operations and Technical Support Lead Officer to manage daily IT operations and lead the technical support team. The ideal candidate should have over 5 years of experience in IT operations and strong expertise in Cloud platforms and networking. Excellent leadership and problem-solving skills are essential. This position offers a dynamic work environment focused on operational efficiency and user satisfaction.

Qualifications

• 5+ years in IT Operations/System Administration, with 2+ years in a supervisory/lead role.
• Strong expertise in Cloud platforms, Networking, and Server OS.
• Excellent leadership, communication, and problem-solving abilities.

Responsibilities

• Lead and mentor the technical support team.
• Oversee daily IT operations to ensure system reliability.
• Act as the primary escalation point for complex technical issues.

Skills

Leadership

Communication

Problem-solving

Tools

AWS

Azure

Windows Server

Linux

Job description

The Operations and Technical Support Lead Officer is responsible for managing daily IT operations, ensuring system reliability, and leading the technical support team. This role serves as the key escalation point for complex technical issues and drives initiatives to improve operational efficiency and user satisfaction.

Responsibilities

• Lead & Mentor
• Oversee daily IT operations
• Act as the primary escalation point
• Manage IT asset lifecycle
• Enforce

Qualifications

• Experience =5+ years in IT Operations/System Administration, with 2+ years in a supervisory/lead role.
• Technical Skills: Strong expertise in Cloud platforms (e.g., AWS, Azure), Networking (TCP/IP, firewalls), and Server OS (Windows Server/Linux).
• Soft Skills: Excellent leadership, communication, and problem-solving abilities.
• Preferred: Knowledge of ITIL/ITSM principles.

Inclusion & Diversity

Proud member of the Disability Confident employer scheme.

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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