Operations and Engagement Support Officer

Government Recruitment Service; Southampton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension contribution 28.97%

Annual leave and holidays

Flexible working

Job summary

Government Recruitment Service is recruiting an Operations and Engagement Support Officer for the Maritime and Coastguard Agency’s UK Maritime Innovation Hub in Southampton. You will provide high-quality operational and administrative support, coordinating enquiries, meetings and events, and maintaining records and governance documents.

The role offers civil service benefits, flexible working, and a focus on stakeholder engagement across industry, academia and government.

Qualifications

• Experience providing administrative, operational or business support in a professional environment.
• High-quality operational, administrative and stakeholder engagement support.
• Act as a central coordination point for enquiries, meetings, events, reporting and governance.

Responsibilities

• Act as a first point of contact for the Hub, managing enquiries and providing a professional, customer-focused service.
• Coordinate and track innovation enquiries, actions, risks, dependencies and progress across activities and workstreams.
• Build and maintain effective working relationships with industry, academia, government and international stakeholders.
• Organise meetings, workshops, demonstrations, visits, conferences and other events, including logistics and follow-up activity.
• Provide secretariat support for governance groups, including agendas, papers, minutes and action tracking.
• Prepare and coordinate briefings, correspondence, reports, presentations, stakeholder updates and communications materials.
• Maintain accurate records, management information and tracking systems, and support the analysis and presentation of operational data.
• Work collaboratively across the MCA and identify opportunities to improve processes, stakeholder management and service delivery.

Skills

Administrative support

Operational support

Stakeholder engagement

Event coordination

Secretariat support

Data analysis

Record keeping

Tools

MS Office

Job description

Operations and Engagement Support Officer

Are you looking to grow and develop with a career in the Civil Service?

Are you curious, interested and keen to learn about Innovation?

Have you got experience of providing administrative, operational or business support in a professional environment?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking an Operations and Engagement Support Officer to join the UK Maritime Innovation Hub within UK Customer Maritime Services. The Hub connects industry, academia and government to support the safe development and adoption of emerging maritime technologies, including digitalisation, autonomy and alternative fuels. You will provide high-quality operational, administrative and stakeholder engagement support, acting as a central coordination point for enquiries, meetings, events, reporting and governance. Working with colleagues across the Hub and external partners, you will help maintain effective stakeholder relationships, accurate records and efficient ways of working that support innovation across the maritime sector.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

As an Operations and Engagement Support Officer, you will support the effective day-to-day delivery of UK Maritime Innovation Hub activities. You will coordinate enquiries, meetings, events, governance and reporting, while maintaining accurate records and providing a professional, customer-focused service. Working across the MCA and with external partners, you will help the team deliver its priorities and continuously improve its operations and stakeholder engagement.

Your responsibilities will include, but aren’t limited to:

• Act as a first point of contact for the Hub, managing enquiries and providing a professional, customer-focused service.
• Coordinate and track innovation enquiries, actions, risks, dependencies and progress across activities and workstreams.
• Build and maintain effective working relationships with industry, academia, government and international stakeholders.
• Organise meetings, workshops, demonstrations, visits, conferences and other events, including logistics and follow-up activity.
• Provide secretariat support for governance groups, including agendas, papers, minutes and action tracking.
• Prepare and coordinate briefings, correspondence, reports, presentations, stakeholder updates and communications materials.
• Maintain accurate records, management information and tracking systems, and support the analysis and presentation of operational data.
• Work collaboratively across the MCA and identify opportunities to improve processes, stakeholder management and service delivery.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

Operations and Engagement Support Officer

Company: Government Recruitment Service Salary: £32,027 to £32,027 a year Hours: Full-time Location: Southampton Job type: Permanent Posting date: 27 Oct 2026 Closing date: 5 Nov 2026

Summary

Are you looking to grow and develop with a career in the Civil Service?

Are you curious, interested and keen to learn about Innovation?

Have you got experience of providing administrative, operational or business support in a professional environment?

If so, we’d love to hear from you!

The Maritime and Coastguard Agency (MCA) is seeking an Operations and Engagement Support Officer to join the UK Maritime Innovation Hub within UK Customer Maritime Services. The Hub connects industry, academia and government to support the safe development and adoption of emerging maritime technologies, including digitalisation, autonomy and alternative fuels. You will provide high-quality operational, administrative and stakeholder engagement support, acting as a central coordination point for enquiries, meetings, events, reporting and governance. Working with colleagues across the Hub and external partners, you will help maintain effective stakeholder relationships, accurate records and efficient ways of working that support innovation across the maritime sector.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers

As an Operations and Engagement Support Officer, you will support the effective day-to-day delivery of UK Maritime Innovation Hub activities. You will coordinate enquiries, meetings, events, governance and reporting, while maintaining accurate records and providing a professional, customer-focused service. Working across the MCA and with external partners, you will help the team deliver its priorities and continuously improve its operations and stakeholder engagement.

Your responsibilities will include, but aren’t limited to:

• Act as a first point of contact for the Hub, managing enquiries and providing a professional, customer-focused service.
• Coordinate and track innovation enquiries, actions, risks, dependencies and progress across activities and workstreams.
• Build and maintain effective working relationships with industry, academia, government and international stakeholders.
• Organise meetings, workshops, demonstrations, visits, conferences and other events, including logistics and follow-up activity.
• Provide secretariat support for governance groups, including agendas, papers, minutes and action tracking.
• Prepare and coordinate briefings, correspondence, reports, presentations, stakeholder updates and communications materials.
• Maintain accurate records, management information and tracking systems, and support the analysis and presentation of operational data.
• Work collaboratively across the MCA and identify opportunities to improve processes, stakeholder management and service delivery.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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