Operations and Compliance Officer

Boyatt Wood Surgery; Eastleigh; On-site; GBP 30,000 - 40,000; Part time

Job summary

A healthcare provider in Eastleigh is seeking an operations and compliance officer to manage non-clinical operations. This part-time role (30 hours/week) involves overseeing building maintenance, staffing, health and safety, and compliance. Ideal candidates will have a degree, prior primary care experience, and strong communication skills. A friendly working environment with chances for professional development is offered.

Benefits

Friendly and supportive working environment

Option to develop special interests

Excellent train service to London

Qualifications

• Degree or equivalent required.
• Experience in working in primary care is essential.
• Proven experience in managing a team.

Responsibilities

• Managing non-clinical operations to ensure practice efficiency.
• Overseeing health and safety protocols.
• Handling staff and HR issues including training.

Skills

Excellent communication skills

Knowledge in operations compliance

Team management

Experience in primary care

Education

Degree or equivalent

Tools

Emis Web

Teamnet

Job description

Boyatt Wood Surgery and Eastleigh Medical Practice are looking for a keen and committed operations and compliance officer, with excellent communication skills and knowledge to join our general practice team.

If you have the drive motivation and enthusiasm to work with us and improve the quality of care to patients and be at the forefront of developing as an exciting Health Service Provider, we would love to hear from you and receive your application.

If you are interested and for more information, please see Job Description/Specification

Main duties of the job

The role is to help manage the non-clinical side ofthe business enabling the practice to meet its agreed aims and objectiveswithin a profitable, efficient, safe, and effective working environment.

Areas which come under the operation and complianceofficer remit are listed below.

Building and maintenance

Staff and HR including trainingand assistance with staffing

Health and Safety

Compliance - CQC

Technical infrastructure eg ITand telephone systems

Internal and ExternalCommunication and PR

Complaints and SignificantEvents management

Updating Policies and Protocols

Confidentiality/InformationGovernance

Assistance with ad hocnon-clinical issues, processes, and responses

About us

Boyatt Wood Surgery and Eastleigh Medical Practice in Eastleigh, Hampshire have a combined list of 23000 patients. Eastleigh Medical Practice is a busy, town centre practice in Eastleigh. Boyatt Wood Surgery is a partner practice about a mile from central Eastleigh. Eastleigh Medical Practice currently has over 14750 registered patients and Boyatt Wood has 8500 patients.

Key benefits -Close to the coast and the New Forest -A diverse patient population -Friendly and supportive working environment -Option to develop special interests -Excellent train service to London -Regional airport

Job responsibilities

The Operation and Compliance Officer will workapproximately 30 hours a week over 4 days. Their role will be to supportthe practice manager with the following:

Building

Building maintenanceorganising any building repairs and maintenance, decorating projects (followingdiscussion with manager) check clinical rooms weekly and provide quarterlyaudits.

Claim appropriate reimbursementsEg rates, water etc. and make sure the surgery is always kept tidy andclean.

Fire Safety weekly fire alarmchecks and monthly emergency lighting checks.

Legionella Testing arrangingregular testing of water as required.

Waste management liaise withwaste management companies as required and provide waste audit 6 monthly.

Health and Safety

Carry out risk assessments whenappropriate.

Fire safety, carry out firealarm checks and fire drills when appropriate. Make sure fire safety policy iskept up to date and adhered to. All annual safety checks in place.

Keep health and safety policy upto date. Provide Health and safety audit annually.

COSH Risk Assessment, audit andTraining.

Organise PAT testing annually.

IT/Telephones

First point of call with any IT,software or telephone problems.

Liaising with IT support to fixany problems.

Resetting of staff passwords onIT systems and smartcards

Setting up of new staff onsystems

Staffing and HR

Maintain HR files for all staff.Manage/ update Teamnet as required monitoring it on a weekly basis.

Although not part of main job function, it may benecessary for the operations and compliance officer to provide emergency coverin the following back-office areas.

• Answering telephones
• Scanning of internal post
• Processing of repeat prescriptions
• Be available by phone to admin staff for adviceuntil 6.30 pm on your working day.
• Occasional Saturday working from 9-5pm may berequired.

Policies and Protocols

Help PM with policies andprotocols on First Practice Management.

Complaints, Significant Events and allMeetings

Collate and file all complaintsand significant events.

Ensure response to complaintsare sent within the appropriate time frame.

Ensure significant events aremanaged and dealt with by appropriate staff following discussion at meetings.

Organise and manage monthlymeetings Eg: D/N and palliative team meeting, Safeguarding meeting, Practicemeetings.

Confidentiality

Make sure that the practicestays compliant.

Carry out an annual audit.

Ad Hoc

This is not an exhaustive list.Other tasks may be added which play to the applicants personal strengths andassist the practice manager with their workload.

Person Specification

Qualifications

• Degree or equivalent
• Experience in working in primary care
• Experience in managing a team
• Experience in using Emis Web, Teamnet,

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.