Operations and Administration Assistant

Women's Aid Ireland; Bristol; On-site; GBP 27,000; Part time

Job summary

A national charity is seeking an Operations and Administrations Assistant in Bristol. This role involves coordinating communications and equipment, ensuring efficient office operations. Ideal candidates have experience in customer-facing administration, strong computer skills, and the ability to work well within a team. The position offers a salary of £26,400 per year, along with benefits like generous leave and wellness support.

Benefits

25 days annual leave plus bank holidays

7% employer pension contribution

Flexible working policies

Wellness and support resources

Qualifications

• Experience of a customer facing administration or support role.
• Experience of building and maintaining strong relationships.
• Experience of working within a team and individually to achieve success.
• Excellent computer skills and experience using Office 365 packages.

Responsibilities

• Coordinate the main Women’s Aid email inbox, responding to enquiries.
• Organize and ship new starter’s equipment.
• Support upkeep and management of the office space.

Skills

Customer facing administration experience

Relationship building

Teamwork

Computer skills with Office 365

Job description

Operations and Administrations Assistant

Location: Bristol, with regular office attendance during core working hours

Salary: £26,400 (Grade 1) per year (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract: 3 months

Hours per week: 20 - 25

Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible.

Interviews: Interviews will be scheduled on a rolling basis

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of just under 180 organisations which provide over 300 local lifesaving services to women and children across England. For 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Our support services, which include our Live Chat, the Survivors’ Forum, the No Woman Turned Away Project, the Survivor’s Handbook, Love Respect (our dedicated website for young people), the national Women’s Aid Directory and our advocacy projects, help thousands of women and children every year.

Purpose of the Operations and Administration Assistant role

The Operations and Administrations Assistant role will work flexibly to support a range of charity functions, specifically office management with a varied range of responsibilities, and will be crucial in keeping Women's Aid running efficiently. This role will provide administrative and operational support for the organisation, including maintaining Health and Safety arrangements in the office, managing incoming email queries to our main info@ email address, managing equipment provisions for starters and leavers and keeping the office equipment running smoothly.

Key duties and responsibilities

• Co‑ordinate the main Women’s Aid email inbox, responding to enquiries and passing emails to subject experts to answer where needed
• Open incoming post and pass information to the relevant people
• Organise and ship new starter’s equipment
• Organise the return of leaver’s equipment
• Update central asset register of WA equipment
• Handle and dispatch material requests from WA website
• Support upkeep and management of the office space and consumable resources

What we are looking for

• Experience of a customer facing administration or support role
• Experience of building and maintaining strong relationships
• Experience of working within a team and individually to achieve success
• Excellent computer skills and experience using Office 365 packages

Benefits of joining us

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days
• Valuable Pension Benefits: a generous 7% employer contribution
• Flexible Working: remote working, a generous TOIL scheme, and family‑friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check‑ups, annual flu vaccines, access to a 24‑hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England

Additional Information

NB: Women only need apply under schedule 9 (Part 1) of the Equality Act 2010.

All posts, including remote posts, must be based in the UK.

Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women. Please read our Single Sex Statement on the Women’s Aid Website.

Regrettably, we are normally unable to acknowledge unsuccessful applicants. If you have been shortlisted for interview, you will be informed by email.

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.