Operations Analyst in Sheffield

Energy Jobline ZR; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions provider is seeking an L2 Operations Analyst for their Sheffield office. The role involves monitoring client infrastructure within a 24/7 support environment. Essential skills include fault-finding in windows and cloud technologies, and strong communication abilities. Previous experience in a service desk or operations center is required. This permanent position operates on a shift schedule of 4 days on followed by 4 days off.

Qualifications

• Previous experience on a service desk/Operations centre.
• Good high-level understanding of infrastructure environments.
• Experience in IT customer service environment.

Responsibilities

• Maintaining healthy operation of customer estates.
• Triaging incidents and ensuring response SLAs are met.
• Completing daily system health checks.

Skills

Ability to follow pre-defined processes and procedures

Ability to fault find on a variety of windows and cloud technologies

Good problem-solving skills

Excellent written and verbal communication skills

Sharp attention to detail

Tools

Windows Server and desktop operating systems

Office 365 and Azure

VMware/Hyper-v

ServiceNOW

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

L2 Operations Analyst - Shift

Place of work: On-site Sheffield, UK / Duration: Permanent

Hours of work: Shift 24/7/365

4 days on and 4 days off

2 days 6:00 AM-6:00 PM | 2 Nights 6:00 PM-6:00 AM

The Operations Analyst role based in Sheffield will provide remote monitoring support of client infrastructure and be committed to developing their skills. This position works alongside the infrastructure support teams to provide analysis and out of hours hands for monitoring and incident resolution.

Position Responsibilities

• Working in a 24x7 support environment the Operations Analysts focus on maintaining the healthy operation of our customer estates.
• Triaging of incidents and monitor events and initial resolution support ensuring that response and closure SLAs are met.
• Completing daily system health checks and monthly reviews.
• Perform out of hours changes and fixes.
• Server and appliance patching and maintenance tasks
• Out of hours major incident management.
• Diagnose and troubleshoot technical issues and escalating where required.

Skills & Experience

Essential Skills

• Ability to follow pre-defined processes and procedures
• Ability to fault find on a variety of windows and cloud technologies
• Good high-level understanding of infrastructure environments
• Good problem-solving skills
• Previous experience on a service desk/Operations centre
• Excellent written and verbal communication skills
• Sharp attention to detail

Desirable Skills

• Experience administering/supporting the following:
• Windows Server and desktop operating systems
• Network devices
• Office 365 and Azure
• VMware/Hyper-v or any other virtualisation technology
• Monitoring tools
• Prior experience in a 24 x 7 operations centre
• Prior experience with ServiceNOW/Any enterprise ticketing system

Business Competencies

To succeed in this role, youll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment.

• You would be required to demonstrate the following:
• Service-oriented behaviour and communication to internal and external customers.
• Ability to cope with pressures of peak workloads, short deadlines.
• Qualities: Integrity, timeline sensitive, goal oriented, motivated.
• Team player.

Our Company, Auxilion About Us

Work matters. Its where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.