Operations Analyst - Global Fac

Harrison Holgate; City Of London; Hybrid; GBP 51,000 - 60,000; Full time

Job summary

A leading recruitment firm in the UK is seeking an experienced Operations Analyst to join their global broking operations team. This role involves supporting the Operations Director with efficiency initiatives, managing data controls, and ensuring compliance while thriving in a fast-paced environment. Ideal candidates will possess strong analytical skills and a solid background in re/insurance operations. Competitive salary and hybrid working conditions are offered.

Qualifications

• 3+ years’ experience in the re/insurance sector, ideally within broking operations.
• Strong knowledge of reinsurance or facultative (FAC) processes is highly desirable.
• Ability to operate effectively in a corporate global matrix environment.

Responsibilities

• Support the Operations Director in driving operational efficiency.
• Identify opportunities for system enhancements and automation.
• Produce reporting, analysis, and KPIs for operational performance.

Skills

Re/insurance operations experience

Analytical skills

Organisational skills

Project management skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Operations Analyst – Global Broking Support

Salary: Up to £60,000

Location: London/Hybrid

My client is seeking a highly motivated Operations Analyst – Global Broking Support to join their global broking operations team. This is an excellent opportunity for someone with strong re/insurance operations experience who thrives in a fast-paced, international environment and is passionate about operational excellence, data quality, and process improvement.

Key Responsibilities

• Support the Operations Director in driving operational efficiency, process standardisation, and wider improvement initiatives across the business.
• Identify opportunities for system enhancements, automation, and AI adoption to streamline processes.
• Produce reporting, analysis, and KPIs to assist in optimising operational performance.
• Maintain strong data controls and ensure accurate and timely data entry across key broking platforms (e.g., WIN, Workbench).
• Support my client’s regulatory compliance requirements and ensure consistency in global reporting.
• Assist with onboarding and training for new joiners within operations and broker support teams.
• Oversee client and deal data setup, manage renewals and quotes, support documentation control, and carry out sanctions and KYC checks.
• Collaborate closely with broker support, servicing, claims, and enterprise functions to ensure smooth operational workflows.
• Contribute to ad hoc projects and global operational initiatives as needed.

Skills & Experience

• Circa 3+ years’ experience in the re/insurance sector, ideally within broking operations.
• Strong knowledge of reinsurance or facultative (FAC) processes is highly desirable.
• Solid understanding of operational processes, internal controls, and broker support functions.
• Ability to operate effectively within a large corporate and global matrix environment.
• Strong analytical, organisational, and project management skills with the ability to problem-solve effectively.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent communication and interpersonal skills, with the confidence to influence stakeholders at all levels.
• High integrity, strong attention to detail, and the ability to manage multiple priorities simultaneously.
• Collaborative, proactive mindset with a commitment to continuous improvement and professional development.