Operations Analyst - Glasgow

Adecco; Glasgow; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency is seeking an Operations Analyst to join their Assurance Hub in Scotland. This role involves delivering operational objectives, managing complex cases, and supporting compliance. The position offers hybrid work with one day in the office weekly, alongside a competitive hourly rate of £14.74. Candidates must have strong numerical skills and the ability to work collaboratively. Commitment to inclusivity in the recruitment process is emphasized.

Benefits

Inclusive and accessible recruitment process

Qualifications

• Strong numerical and analytical skills, with excellent written and verbal communication abilities.
• Ability to evaluate and scrutinise evidence with exceptional attention to detail.
• Excellent organizational and prioritization skills, with the capacity to manage a shifting workload independently.
• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• A good team player with the initiative to work autonomously.

Responsibilities

• Providing front line operational services to customers and service users.
• Liaising with teams across the organisation to prioritise and manage workload effectively.
• Managing certificates and supporting payments to scheme participants.
• Handling reviews and engaging relevant teams to resolve complex cases.
• Managing applications, audit cases, and amendment processes.
• Assisting in investigations related to non-compliance or potential harm to energy consumers.
• Meeting the team's Key Performance Indicator (KPI) targets.
• Supporting all aspects of operations and scheme-related work.
• Proactively reviewing procedures and suggesting improvements.

Skills

Strong numerical and analytical skills

Excellent written and verbal communication

Attention to detail

Organizational and prioritization skills

Collaborative working relationships

Ability to manage shifting workload

Job description

Operations Analyst

Contract Type: Temporary until end of March 26, could be extended. Monday - Friday 36 hours

Working Pattern: Hybrid working 1 day in the office per week

Location: London or Glasgow

Rate hourly: Glasgow £14.74

Role Overview

We are seeking an Operations Analyst to join our Assurance Hub, which plays a critical role in developing and implementing internal controls and procedures. The successful candidate will support the delivery of operational objectives across various portfolios, ensuring compliance and efficiency. We are looking for candidates to work in either the London or Glasgow office 1 day per week, the rest of the week will be from home.

Key Responsibilities

• Providing front line operational services to customers and both internal and external service users.
• Liaising with teams across the organisation to prioritise and manage workload effectively.
• Managing certificates and supporting payments to scheme participants.
• Handling reviews and engaging relevant teams to resolve complex cases.
• Managing applications, audit cases, and amendment processes.
• Assisting in investigations related to non-compliance or potential harm to energy consumers.
• Meeting the team's Key Performance Indicator (KPI) targets.
• Supporting all aspects of operations and scheme-related work.
• Proactively reviewing procedures and suggesting improvements.

Essential Criteria

• Strong numerical and analytical skills, with excellent written and verbal communication abilities (Lead Criteria).
• Ability to evaluate and scrutinise evidence with exceptional attention to detail (Lead Criteria).
• Excellent organisational and prioritisation skills, with the capacity to manage a shifting workload independently.
• Proven ability to establish and maintain collaborative working relationships with internal and external stakeholders.
• A good team player with the initiative to work autonomously.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.