Operations Analyst Engineer (3rd line support)

Pontoon; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading UK electricity network operator is seeking an Operations Analyst Engineer for a 6-month contract, likely extending to 12 months. The role involves resolving complex IT issues, supporting endpoint technologies, and providing training. The position offers remote working opportunities, making it ideal for tech enthusiasts looking to enhance service delivery in a dynamic environment.

Qualifications

• Experience resolving complex technical problems.
• Knowledge of endpoint management technologies.
• Experience in customer-facing roles.

Responsibilities

• Resolve escalated, complex technical issues.
• Perform on-site hardware and software fixes.
• Assist with large-scale projects affecting customers and staff.

Skills

Technical problem-solving

Customer service experience

Communication skills

Research skills

Tools

SCCM

Intune

Autopilot

Windows 10

Windows 11

PowerShell

TCP/IP

DNS

DHCP

Job description

Overview

IT&D End User Computing Operations Analyst Engineer

We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems.

Duration: 6 Month Contract (Likely to extend to 12 Months)

Location: Plymouth (Mostly Remote Working)

Pay Rate: From 400 per day

Responsibilities

• Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues.
• Perform on-site hardware and software root cause fixes across multiple sites.
• Assist with large-scale projects that have a wide and varied impact on customers and staff.
• Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose.
• Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
• Design training materials and train customers and staff, advising best practices for using technical products and applications.
• Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.

Qualifications

• Experience of working with and resolving difficult technical problems.
• Experience of technologies used to support endpoints within an enterprise environment.
• Experience of working in a customer facing role.
• Endpoint Management: SCCM, Intune, Autopilot, MDT, etc.
• Operating System: Extensive knowledge of Windows 10 and Windows 11.
• Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
• Programming: PowerShell, Batch, VBScript etc.
• Good research, problem-solving and communication skills.

Is this of interest? If so, apply now with an up-to-date CV for consideration!

Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.

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