Operations Analyst – Anti-Money Laundering (Client Refresh)

Bank of America; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution in England is seeking a Senior Operations Associate – AML/KYC Refresh to manage client due diligence and compliance within the AML/KYC framework. The ideal candidate will have experience in AML/KYC processes, be familiar with MS Office Suite, and possess strong analytical skills. This is a full-time in-office role located in Bromley, offering various employee benefits including private healthcare and a competitive pension plan.

Benefits

Private healthcare for you and your family

Competitive pension plan

20 days of back-up childcare

Flexible benefits options

Access to wellbeing services

Charity donation matching

Cultural membership programme

Volunteer opportunities

Qualifications

• Experience in Anti-Money Laundering (AML) and KYC processes.
• Ability to work in a process-oriented environment that continuously changes.
• Proficient in MS Office applications.

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) as per policies.
• Review refresh requirements for jurisdictional compliance.
• Liaise with client outreach teams for documentation validation.
• Perform client remediation through document reviews.
• Ensure compliance with jurisdictional KYC regulations.
• Participate in audits and quality checks.

Skills

Anti-Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience

Documented process-oriented production environment experience

Familiar with MS Office Suite (Excel/Word/Outlook/Access)

Job description

Job Description

Job Title: Senior Operations Associate – AML/KYC Refresh

Corporate Title: Up to Assistant Vice President

Location: Bromley

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location Overview

This is a full‑time, in‑office position in our bustling Bromley office, situated in one of London’s greenest boroughs. Here you will find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description

Anti‑Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organisation and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records.

The role will support the AML/KYC refresh as part of the annual refresh cycle. The associate will be responsible for the analysis and resolution of complex operations problems and will be a technical expert in KYC/CDD processes. The environment is constantly changing as new initiatives & systems are implemented and there will be the opportunity for the associate to contribute towards these exciting changes. As a technical expert, the associate will also help guide less experienced associates in resolving complex transactions and operational problems.

Responsibilities

• You will conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines aligned to more complex jurisdictions and/or client structures
• You will review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
• You will liaise with sales/ client outreach teams to obtain and validate correct documentation to fulfil refresh requirements.
• You will perform client remediation/refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all requirements are met.
• You will ensure all jurisdictional regulatory requirements related to KYC are adhered to.
• You will participate in internal/external Audits and Quality checks.

What we are looking for

• Anti‑Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience required
• Documented experience performing in a process‑oriented production environment that changes periodically
• Familiar with MS Office Suite (Excel/Word/Outlook/Access).

Skills that will help

• Working in a team environment would be a plus.
• Meeting tight deadlines while ensuring data accuracy and integrity would be advantageous.
• Working and executing with minimal supervision.
• Excellent verbal and written communications skills.
• Ability to organise work, prioritise tasks and handle multiple assignments simultaneously.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.