Operations Analyst

Veolia Environmental Services (Uk) Plc; Peterborough; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension Scheme

Private Medical Insurance

Company Vehicle / Cash Allowance

Company Bonus Scheme

25 days Annual Leave + UK Bank Holiday

Job summary

Veolia Environmental Services (Uk) Plc is seeking an on-site water treatment professional to support existing contracts with corrective and preventative maintenance, chemical treatment analyses, and after-sales technical support. The role focuses on Legionella control, ACOP L8 compliance, and maintaining strong client relationships in a field-based setting.

You will deliver on-site services, train operators, audit logs, and pursue opportunities for parts and upgrades while upholding Health &

Qualifications

• Strong communication and interpersonal skills for client liaison.
• Ability to work independently in a field-based role.
• Detail-oriented problem-solving and organisation.

Responsibilities

• Deliver on-site service, chemical treatment analysis, monitoring, and account management.
• Provide Legionella control services and ensure ACOP L8 compliance.
• Advise customers on best practices and operational efficiency.
• Manage accounts within budgets and attend client meetings.
• Initiate water treatment programs for new accounts and commission dosing installations.
• Train site operators on Hydrex products and Legionella awareness.
• Compile and audit site log books, risk assessments, and reports.
• Provide product feedback and contribute to future development.
• Identify opportunities to quote parts, consumables, and upgrades.
• Communicate progress or risks to line management and sales teams.
• Enforce Health & Safety policies and assist senior management as needed.

Education

Mechanical, Electrical, or Chemical Engineering, or Chemistry qualification

Strong communication and interpersonal skills

Independent field-based work capability

Problem-solving and organisational skills

Job description

The successful candidate will provide best-in-class service to customers through on-site corrective and preventative maintenance, chemical water treatment support, and after-sales technical and commercial assistance. This role is responsible for managing existing chemical treatment contracts, ensuring compliance with industry standards, and supporting customer water systems safely and efficiently. The ideal candidate will have experience in chemical water treatment, strong interpersonal skills, and the ability to work independently while maintaining professional relationships with clients and internal teams.,

Responsibilities

• Deliver on-site service, chemical treatment analysis, monitoring, and account management to existing customers.
• Provide Legionella control services and ensure compliance with ACOP L8.
• Offer recommendations to customers for best working practices and operational efficiency.
• Manage accounts in line with budgets and attend client review meetings.
• Initiate water treatment programs for new accounts and commission dosing/control installations.
• Train site operators on Hydrex products and Legionella awareness.
• Compile, maintain, and audit site log books and complete risk assessments, work reports, and documentation in a timely manner.
• Offer feedback on product performance and contribute to future product development.
• Identify opportunities to quote for parts, consumables, plant upgrades, and refurbishment work.
• Communicate progress, issues, or risks to line management and collaborate with the appropriate sales teams.
• Observe and enforce company and client Health & Safety policies and personnel policies.
• Undertake any other reasonable work-related tasks as requested by senior management.

This role requires attention to detail, problem-solving ability, and the application of technical experience to resolve issues. You will work primarily with your own team and directly impact the end customer's experience, requiring tact, diplomacy, and a professional approach at all times.

Qualifications

• Mechanical, Electrical, or Chemical Engineering, or Chemistry qualification (desirable).
• Practical knowledge and experience of chemical water treatment, company products, applications, and water treatment markets.
• Strong communication and interpersonal skills, with the ability to liaise professionally with clients and internal teams.
• Punctual, professional, and customer-focused.
• Ability to work independently in a field-based role.
• Strong problem-solving and organisational skills, with attention to detail.
• Willingness to learn and develop within the role.

At Water Technologies UK, we're proud to bte known as an equal opportunities employer. We acknowledge that supporting diversity and engagement is not only the right thing to do, but also the right thing for our business. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. This commitment is embedded into our values and beliefs that our business is at its best when we embrace the full spectrum of humanity, regardless of what we look like, where we come from or who we love. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Benefits

• 25 days Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Vehicle / Cash Allowance, Company Bonus Scheme, We offer a comprehensive benefits package to support your well-being, work-life balance, and long‑term security.
• You’ll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day.
• Our company car benefit provides you with the flexibility to travel in comfort, while our enhanced pension scheme ensures a strong foundation for your future.
• We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs.
• Maintain your eye health and stay protected with our eye care and flu vouchers.
• Take advantage of our well being services, including 24/ 7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.
• That’s not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave, Group Income Protection, Dental and Travel Insurance.
• You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind.
• And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.