Operations Analyst

Deliveroo; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading food delivery service is seeking an Operations Analyst in the City of London. This role involves enhancing the efficiency of the delivery network through data analytics and collaboration with different teams. Ideal candidates are calm under pressure, proficient in Excel/Google Sheets, and possess a passion for detail. Opportunities for graduates available. Competitive benefits offered including health and growth support.

Benefits

Competitive benefits in health and family

Opportunities for growth

Diverse workplace environment

Qualifications

• Experience in operations or customer care is ideal.
• Adept at learning new tools and understanding data.
• Willing to work shifts, including evenings and weekends.

Responsibilities

• Monitor performance of delivery network in real-time.
• Allocate budget to maximize efficiency.
• Follow incident protocol for substantial events.
• Support data-led projects with various teams.

Skills

Experience in live operations

Customer care

Excel/Google Sheets proficiency

Calm under pressure

Adaptable to change

Strong team player

Education

Graduate or entry level

Job description

About the team

The Live Network team sits within the European Operations Planning and Performance team, and is responsible for the performance and planning of the rider network across multiple markets, including the UK&I, France, Italy and Belgium - this encompasses rider planning, logistics, incentives and rider fee pricing. Deliveroo’s on-demand operations are incredibly complex with a lot of moving parts, so it will be your job to use your skills in data and analytics to unpick these moving parts and provide strategic solutions to unlock growth and profit.

About the role

As an Operations Analyst within the European Planning & Performance team, you will be responsible for designing and using frameworks to make decisions that will positively impact the delivery network. You’ll be directly responsible for improving the reliability, availability and efficiency of the network in all of our global markets.

What you’ll be doing

• Monitoring the performance of our delivery network, and pulling on levers in real-time to improve the reliability of the network.
• Working within a budget, allocating spend to maximise the efficiency of the live network.
• Following the incident protocol for any substantial events which have a real-time impact upon the delivery network.
• Opportunity to work with different parts of our Operations org, such as, Restaurant Operations, Strategy, and Rider Engagement, supporting data-led project work.

Requirements

• Ideally, candidates will have experience in live operations, customer care, or a similar role with real-time responsibilities. This role is also suitable for graduates or those at entry level.
• Calm under pressure and able to perform in a pressurised environment. Adept at learning new tools and able to understand data in various forms.
• Comfortable with Excel/Google Sheets and have a passion for detail.
• Comfortable working in a fast-paced environment and can easily adapt to change.
• Strong team player but can work autonomously.
• Willing to work in a shift pattern schedule which includes evenings and weekends.

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.