Operations Administrator - Liverpool

Gravity Active Entertainments; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Liverpool is seeking an Operations Support Administrator to provide administrative support and enhance customer service. Responsibilities include maintaining CRM systems, handling purchase orders, and ensuring efficient office operations. The ideal candidate should exhibit strong problem-solving skills and have excellent MS Office proficiency. Join a dynamic team in a fun environment with opportunities for professional growth.

Benefits

Employee Assistance Program

Contributory health insurance

Subsidised food and drink on sites

Career growth opportunities

Great location with public transport links

Qualifications

• Experience in administrative roles preferred.
• Ability to handle multiple tasks efficiently.
• Strong communication skills are essential.

Responsibilities

• Update the CRM and HRIS systems.
• Respond to customer complaints within 48hrs.
• Support daily business operations and office management tasks.

Skills

Excellent MS Office skills

Problem-solving ability

Interpersonal skills

Job description

We are Gravity, where having fun matters

We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, and our company development is testament to this. We started in 2015 with the birth of the Gravity Active Brand, entertainment venues based around trampolines with other linked activities. In 2021 we developed the Gravity Max brand, moving away from trampolines to more experience gaming and attractions such as Karting, bowling and VR, plus offering food and drink to our customers within the Gravity Social bar branding.

We are now currently looking for Operations Support Administrator to join our fun team at our Gravity Max.

What you’ll be doing

You will have various responsibilities including updating the CRM and HRIS systems, raising purchase orders creation, documentation and sending all forms, liaising with internal managers to ensure compliant and correct service,

You should have the ability to work on multiple tasks and be an excellent problem solver. Excellent MS Office and interpersonal skills should be possessed and demonstrated. You will be required to support the daily site business operation with tasks as well of keeping track and order of sales figures, contracts, and other office management duties.

• Develop and implement new administrative systems, such as record management, whilst updating and maintaining current online and paper filing systems.
• Ensure clear and accurate communication related to H&S, Events and H&R requests are displayed daily to staff.
• Respond to customer to all customer complaints as per training within 48hrs and follow the appropriate escalation process to ensure effective & compliant customer service.
• Reply daily to all social media reviews, and follow the escalation process where required.
• Support with the issuing Purchase Order Numbers as required to contractors and suppliers.
• Support the F&B management team to ensure that all F&B invoices are processed and stored correctly within appropriate systems.
• Provide note taker support for management meetings, fact finds, disciplinaries and grievance meetings.
• Provide a liaison link between the Wandsworth site and H&O, & external stakeholders for communication requests.
• To review and update all H/R reports to ensure that the HR reports are a correct and accurate reflection of the HR records for each respective month.
• To liaise with marketing to ensure internal advertisements is current and relevant.
• To reply to emails on Manager’s email and cascade relevant communication to managers as required.
• Ensure effective office environment developing and maintain administration systems of all paperwork, ordering stationary when required and assisting with maintaining clean and tidy offices.
• Report to the General Manager for regular 121 meetings, as scheduled to ensure effective support and management.
• Support the management with ensuring data protection laws are being adhered to in relation to the storage of data, and review and update policies.
• Adhere to any requests &/or instructions given by senior Management that are in the interest of the business operational needs.

What’s in it for you?

· Employee Assistance Program

· Contributary health insurance

· Subsidised food and drink on sites

· Great location which has close connections with all public transport routes

· The opportunity to grow your career through training and development – many of our central teams started as Marshalls!

And best of all you will be joining a fun team, with a great company culture #wearegravity