Operations Administrator

NHS; West Midlands; On-site; GBP 25,000; Full time

Job summary

A healthcare services provider in the UK is looking for an Operations Assistant to support administrative tasks that ensure high-quality patient care. This role involves managing records, coordinating services, and communicating with stakeholders. The ideal candidate will be proactive, tech-savvy, and able to manage sensitive information confidently. Responsibilities include supporting office operations, monitoring patient data, and collaborating with HR and Finance. The position offers a full-time contract with a salary of £24,112 annually.

Qualifications

• Experience in administrative support roles, ideally in healthcare settings.
• Ability to manage sensitive information with confidentiality.
• Comfortable adapting to changing priorities and managing stress.

Responsibilities

• Provide all aspects of administrative support to the Operations Manager.
• Manage telephone calls and act as point of contact for enquiries.
• Support the running of the office and general administration.

Skills

Proactive and adaptable

Highly organised

Tech-savvy

Effective communicator

Collaborative team player

Tools

Microsoft Office

EMIS Web

Lantum

Job description

Job Summary

Reporting to the Operations Manager, the Operations Assistant will support the smooth running of Vertis Health’s commissioned and private services. The role focuses on administration, compliance and data management, ensuring operational teams provide high‑quality patient care. The successful candidate will manage essential administrative tasks, update records, coordinate services and act as a key point of contact within the operations team.

Main duties

The Operations Assistant provides comprehensive administrative, operational and communication support: managing enquiries, maintaining accurate records, coordinating schedules, supporting onboarding, ensuring NHS and CQC compliance, preparing reports, supporting procurement, collaborating with HR and Finance, and contributing to meeting agendas and minutes. The role also assists with marketing and communications activities, maintains confidentiality and pursues required training.

About Us

Vertis Health is a GP federation in Worcestershire that supports Primary Care Networks and keeps NHS spending in check while generating revenue for reinvestment. Over 10 years we have provided services to over 600,000 patients, helping GP practices and PCNs streamline workloads and dedicate time to patient care.

Job Description

Responsibilities

• Provide all aspects of administrative support to the Operations Manager and wider team.
• Work to deadlines, respond flexibly to changing demands.
• Attend and participate in meetings, training courses and appraisals.
• Manage telephone calls and act as point of contact for all enquiries.
• Handle communication with internal and external stakeholders via email.
• Support the running of the office, general duties and office administration.
• Monitor and manage patients on clinical systems (EMIS Web, ERS, Semble, others).
• Maintain accurate records and complete data entry tasks for operational activities.
• Assist in service scheduling and workforce coordination using Lantum or other scheduling software.
• Onboard all new self‑employed staff, ensuring correct documentation and IT access.
• Support preparation of reports and data summaries for management, tracking KPIs.
• Support procurement processes, managing supplies and liaising with suppliers.
• Work collaboratively with other departments such as HR and Finance.
• Support internal meetings, preparing agendas, taking minutes and following up on action points.
• Help coordinate marketing and communications activities, supporting service promotion.
• Ensure confidentiality and data security when handling sensitive information.
• Stay on top of eLearning modules and raise opportunities for further training or CPD.

Person Specification – Essential

• Proactive and adaptable, managing changing priorities under pressure.
• Committed to confidentiality and compliance, handling patient and organisational data responsibly.
• Highly organised, efficient and accurate in documentation.
• Techsavvy, confident using Microsoft Office, data systems and other digital tools.
• Effective communicator, liaising professionally with internal teams and external partners.
• Collaborative, working well within a team to support operational goals.

Disclosure and Barring Service Check

This position requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Salary and Contract

Salary: £24,112 a year

Contract: Permanent

Working Pattern

Full‑time, Part‑time, Flexible working

Location

38 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX