Operations Administrator

Ian Williams Ltd; North Devon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A construction services firm is looking for an Operations Administrator to support their customer service team in North Devon. The role involves providing administrative support across various operational areas, enhancing the efficiency of maintenance services. Successful candidates will have strong IT skills and effective communication abilities. The position offers hybrid working options after a training period.

Benefits

Employer pension contribution of up to 5%

31 days holiday per year

Access to health and wellbeing support

Enhanced maternity/paternity pay

Training and development opportunities

Qualifications

• Experience working in a team environment providing administrative support.
• Proficiency in MS Office, especially Word, Excel, and Outlook.
• Ability to write professional letters and reports.

Responsibilities

• Aid operational teams with routine and ad-hoc administrative tasks.
• Create and send communication to residents regarding works and updates.
• Assist in scheduling appointments for compliance and repairs.

Skills

Excellent IT skills with MS Office

Communication skills

Organizational skills

Detail-oriented

Job description

Templer HomeBuild (THB) has a great opportunity for an Operations Administrator to join its growing customer service team based in Newton Abbot on a 6 month fixed term contract.

Working across the various compliance, reactive repairs, refurbishment, painting and planned workstreams that THB deliver for Teign Housing residents, you will provide essential admin‑based support to our Contracts Managers and the Planning/Scheduling team to help maintain and consistently improve the smooth and efficient operational delivery of our maintenance services.

We are looking for someone with excellent IT (specifically Excel, Word and Outlook), confident communication skills (written and verbal), a flair for detail, accuracy, and following things through to completion.

In return you will benefit from working as part of a dynamic and close‑knit team, who truly care about the work we do, along with the opportunity for hybrid working (blend of office and home working once established in the role).

Benefits

• Employer pension contribution of up to 5%.
• 31 days holiday per year, including Bank Holidays, with option to buy 5 days or sell 3 days per year.
• Access to the Lighthouse Construction Industry Charity supporting health and wellbeing, including free legal and financial advice.
• Enhanced maternity/paternity pay.
• Annual pay reviews.
• Training and development opportunities.
• Trade discounts from our preferred suppliers for you, friends, and family.
• Specsavers vouchers.
• Additional benefits are available – please visit our website for details.

The Operations Administrator role

Your main responsibility will be to aid the operational teams through completing routine and ad‑hoc administrative and office‑related duties.

Specific tasks include

• Creating and issuing bespoke letters to communicate with residents, e.g., sending key information about upcoming works, progress updates, and compliance, and printing and sending Gas Safety certificates following annual gas servicing.
• Assisting the scheduling team by booking appointments for planned surveys, gas safety inspections, compliance works and repairs with residents.
• Creating and maintaining accurate Health and Safety reporting/filing; providing and collating weekly/monthly performance reports to support the operational team.
• Updating the housing systems with stock condition surveys and completions to ensure up‑to‑date and compliant records.
• Issuing task orders to sub‑contractors and material purchases.
• Raising/​completing work orders on contracts – general database administration.

What will you bring to the Operations Administrator role?

• Previous experience working successfully as part of a team, providing key administrative, communication and organisational tasks. Relevant experience in housing, construction, or maintenance is advantageous but not essential; transferrable background is welcome.
• Excellent IT skills with MS Office (Outlook, Word, Excel); mail merge experience is advantageous.
• Proficient written literacy – ability to write professional letters; effective communication and rapport building skills.
• Initiative‑taking, thorough, organized and methodical; enjoyment of following processes and satisfaction from efficiency, accuracy and accountability.

About Templer HomeBuild

Templer HomeBuild is a unique asset management business benefiting from integrated systems, procedures, and long‑term partnerships with Teign Housing and Ian Williams.

We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as a host of additional property services including planned improvement, voids, and cyclical servicing.

We reserve the right to shortlist prior to the closing date based on application volumes.

EEO and Recruitment

Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment – it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity and all other characteristics that make us different.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants' suitability for positions included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us regarding this position.