Operations Administrator

Hometree Group; Helston; On-site; GBP 28,000 - 31,000; Part time

Job summary

A renewable energy services provider in Helston is seeking an Operations Administrative Assistant to support the Operations Manager. The candidate should possess excellent organisational and communication skills, and experience in administrative support. Responsibilities include assisting with diary management, customer communication, and project tracking. This part-time role offers a salary range of £28,080 – £30,160 FTE.

Qualifications

• Previous experience supporting managers, coordinating teams, or working in an administrative role is highly desirable.
• Comfortable working under pressure and prioritising multiple tasks.

Responsibilities

• Provide direct PA-style support to the Operations Manager and Deputy Operations Manager.
• Assist with diary management, scheduling meetings, and coordinating daily priorities.
• Prepare and issue job-related documentation.
• Support with customer communication.
• Track project progress and update records in CRM Software.
• Collate information for weekly operations meetings and internal reporting.

Skills

Organisational Skills

Communication

Attention to Detail

Technical Proficiency

Proactive Attitude

Tools

Microsoft Office

CRM Software (Job Logic & Monday)

Job description

Hometree is a residential energy services group paving the way for a brighter future by making renewable home energy hardware accessible to millions of homeowners. Our growing portfolio of businesses and partners make it easier for homeowners to install, finance and maintain their home energy hardware, helping them run their homes in a carbon-neutral way.

Installations: Geowamth, GreenGenUK, IMS Heat Pumps, The Little Green Energy Company

Financing: Hometree Finance

Home Cover: Hometree, Your Repair

Salary: £28,080 – £30,160 FTE salary, £13.50-14.50 per hour

Role type: Part Time (16-24 hours)

Location: Office Based Role, Helston Cornwall

Reporting to: Operations Manager

About GreenGen

GreenGenUK is an award-winning, fast-growing renewable energy installer. Opening in 2011, we’ve helped thousands of customers throughout the Southwest reduce their carbon footprint and save money on their energy bills. Through our team of over 50 dedicated professionals, we offer impartial advice, bespoke renewable installations, and a complete design and installation package.

Our team specialises in everything from solar panel arrays to heat pump systems. Whatever our customers need, our team can help. As we continue to grow, we are searching for passionate, committed individuals to join us in our mission to help our customers and drive the UK’s transition to renewable heating and power.

In January 2025, we’re excited to announce that we’re joining forces with Hometree, further expanding our reach and impact in the renewable energy sector. If you’re ready to make an impact and enjoy a dynamic work environment, GreenGenUK is the place for you!

The Role

We are seeking an organised, reliable, and proactive Operations Administrative Assistant to work closely with our Operations Manager and Deputy Operations Manager. This is a hands‑on role providing direct administrative and organisational support to two busy managers overseeing multiple installation teams and projects each week. You’ll play a key part in keeping the department running smoothly — managing diaries, preparing documentation, assisting with communications, and ensuring the team stays on top of priorities.

This role would suit someone who enjoys variety, thrives on structure and organisation, and takes pride in being a dependable point of support within a fast‑paced office.

Responsibilities

• PA Support: Provide direct PA-style support to the Operations Manager and Deputy Operations Manager.
• Diary & Scheduling: Assist with diary management, scheduling meetings, and coordinating daily priorities.
• Documentation Preparation: Prepare and issue job‑related documentation (e.g., installation packs, assumption / exclusion sheets, handover forms).
• Customer Communication: Support with customer communication — answering telephone calls, confirming installation details, managing expectations, and following up where required.
• Project Tracking: Track project progress and update records in CRM Software (Job Logic & Monday).
• Reporting: Collate information for weekly operations meetings and internal reporting.
• Staff & Logistics Coordination: Help coordinate staff training, vehicle servicing schedules, and stock collection planning where needed.
• Digital Filing: Manage and organise digital filing, ensuring job folders and records are complete.
• Administrative Support: Handle general administrative tasks to support the wider operations team.

What we’re looking for

• Relevant Experience: Previous experience supporting managers, coordinating teams, or working in an administrative / PA role is highly desirable.
• Organisational Skills: Excellent organisational and time‑management skills.
• Communication: Confident communicator with a polite and professional manner.
• Attention to Detail: Strong attention to detail and accuracy.
• Work Under Pressure: Comfortable working under pressure and prioritising multiple tasks.
• Technical Proficiency: Proficient with Microsoft Office and general computer systems (training provided for Joblogic and Monday.com).
• Proactive Attitude: A proactive attitude and willingness to take ownership of tasks.

Our Recruitment Process

• Initial Call: Introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit (30 mins).
• Skills‑Based Interview: Detailed discussion about your past experiences with our Operations Manager and Managing Director (45 mins).

About Hometree

Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost‑effectively, thereby setting new standards in energy consumption.

We operate across three dynamic divisions:

• Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades.
• Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting‑edge, sustainable energy solutions necessary for reaching net‑zero emissions.
• Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home.

At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs.

Key Achievements

• 🏆 £85m+ Capital Raised – We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs
• 🏆 5 Acquisitions – We've expanded our operations by acquiring four key companies across financing (Hometree Finance – formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company and IMS).
• 🏆 100k Homes Covered – We cover over one hundred thousand homes across the UK
• 🏆 250+ Employees – We have over 250 passionate employees transforming the industry across the Group, one home at a time

FCA Code of Conduct

At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.

As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.

Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.