Operations Administrator

GBA Logistics; Birmingham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday loyalty scheme

Learning & development support

Inclusive culture with employee groups

Flexibility: Remote options

Company Health Care Scheme

Enhanced Maternity & Paternity Package

Sick Pay Scheme

Bike2Work Scheme

Job summary

GBA Logistics is seeking an Operations Administrator in Birmingham to support the Operations team with day-to-day transport tasks, data integrity in the TMS, and customer communications.

You will reconcile orders, assist invoicing, and liaise with customers and suppliers to ensure smooth workflow. The role offers a full-time, in-person setting with a focus on service excellence.

Qualifications

• CRM and data entry experience required.
• Strong attention to detail and time management.
• Clear communication and customer service focus.
• Team player with collaborative approach.

Responsibilities

• Provide administrative support to the Birmingham Operations team.
• Maintain accurate transport, customer, supplier, and operational data within the TMS and external platforms.
• Monitor active transport jobs and update statuses; support handovers between teams.
• Respond to telephone and email inquiries, provide shipment updates and documentation.
• Reconcile Purchase Orders and prepare jobs for invoicing.

Skills

CRM data entry

Attention to detail

Time management

Clear communication

Customer service mindset

Team player

Tools

Transport Management System (TMS)

Job description

We're Hiring! Operations Administrator at GBA Logistics

Location: Birmingham| Full Time

Salary: £27,000 per annum, plus Bonus

We don't just move goods; we move careers further.

The Role

As our new Operations Administrator, you will provide efficient administrative and customer service support to the Birmingham Operations team, ensuring the smooth day-to-day management of transport activities. The role is responsible for maintaining accurate data within transport management systems, monitoring and updating job statuses, processing purchase order reconciliations, supporting invoicing activities, and liaising with customers through telephone and email communications. This position plays a key role in delivering operational accuracy, maintaining system integrity, and supporting excellent service levels across the transport function.

What We Offer

• Holiday loyalty scheme
• Learning & development support
• Inclusive culture with employee resource groups
• Flexibility: [Remote options, working hours]
• Company Health Care Scheme
• Enhanced Maternity & Paternity Package
• Sick Pay Scheme
• Bike2Work Scheme

Key Responsibilities For Operations Administrator

• Provide administrative support to the Birmingham Operations team.
• Maintain accurate transport, customer, supplier, and operational data within the TMS and external platforms.
• Monitor active transport jobs, update job statuses, and support effective handovers between operational teams.
• Deliver professional customer service by responding to telephone and email enquiries, shipment updates, and documentation requests.
• Reconcile Purchase Orders, upload supporting information, and prepare completed jobs for invoicing.
• Liaise with Operations, Accounts, customers, and suppliers to support efficient workflow and service delivery.
• Maintain operational documentation, report discrepancies, and ensure company procedures and service standards are followed.
• Support continuous improvement and carry out additional administrative duties as required.

About You

We're looking for someone who brings:

• Attention to detail
• Strong time management skills
• CRM and data entry experience
• Clear communication skills
• Customer service mindset
• Team player approach

About Us

GBA Logistics is a trusted provider of end-to-end supply chain solutions, delivering reliable freight, warehousing, and distribution services across multiple industries and countries. Backed by smart technology and a skilled team, we prioritise speed, transparency, and customer satisfaction-every step of the way. We're committed to operational excellence, sustainability, and creating an inclusive workplace where people thrive.

We are an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via [e-mail]

Please note that due to the high volume of applications, we may not be able to respond to everyone individually. However, if you would like feedback on your application, feel free to reach out to us directly.