Operations Administrative Coordinator

Wheely; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A transport service company in London seeks an Operations Coordinator to manage office operations and support our chauffeur community. This role requires strong problem-solving skills and effective communication. The ideal candidate should have operational or customer-facing experience. The position offers a competitive salary, benefits, and flexible working hours.

Benefits

Competitive salary and equity package

Private Medical Insurance

Dental Insurance

Life and critical illness insurance

Monthly credit for Wheely journeys

Lunch allowance

Cycle to work scheme

Professional development subsidies

Best-in-class equipment

Free parking at Syon Park

Qualifications

• Experience in an operational and customer-facing role preferred.
• Ability to prioritize multiple tasks in a dynamic environment.
• Exceptional communication focusing on clarity and structure.

Responsibilities

• Support onboarding process and manage reception desk.
• Handle Chauffeur inquiries and follow through on issues.
• Coordinate Academy facilities and assist with special projects.

Skills

Operational experience

Customer service

Problem-solving

Communication skills

Flexibility

Software proficiency (Google Suite, Notion, Intercom)

Education

Graduate degree (considered if inexperienced)

Job description

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

As the Operations Coordinator at Wheely London, you will play a crucial role in ensuring the success and satisfaction of our chauffeur community, and manage office operations. You will be responsible for being the first point of contact for the chauffeurs visiting our academy, acting as a liaison between Wheely and our valued chauffeurs.

This role offers an excellent opportunity to gain hands‑on experience in operations management and contribute to the growth of our organization. This role requires a customer-focused mindset, excellent problem‑solving skills, and the ability to thrive in a dynamic and fast‑paced environment.

Responsibilities

• Support operations team in onboarding process, including documents checks and accreditation assistance.
• Manage office reception desk
• Handle basic Chauffeur and Partner inquiries promptly, demonstrating the ability to make decisions during non‑standard situations
• Take ownership of chauffeurs issues and following problems through to resolution or escalation
• Facilitate amenity distribution among our Chauffeurs
• Run Wheely Academy back‑office and Coordinate Academy Facilities Requirements
• Support events and special projects when needed

Our ideal candidate

• Experience in an operational and customer‑facing role, preferably within a fast‑paced environment or hospitality and luxury services experience, is a plus. We can also consider graduates for this role.
• Strong problem‑solving skills with a proven track record of delivering creative solutions
• Ability to prioritize multiple tasks effectively in a dynamic work environment
• Flexibility in adjusting to changes in priorities, assignments, and work environments
• Exceptional communication skills with a focus on clarity, structure, and ownership
• Comfortable using basic software and tools relevant to the role (Google Suite, Notion, Intercom)
• Availability to work at in the office in Syon Park five days a week

What we offer

Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, stock options and an exceptional range of perks and benefits.

• Competitive salary and equity package
• Private Medical Insurance
• Dental Insurance
• Life and critical illness insurance
• Monthly credit for Wheely journeys
• Lunch allowance
• Cycle to work scheme
• Professional development subsidies
• Best‑in‑class equipment
• Free parking at Syon Park
• This is an office‑based role located in Syon Park. Wheely has an in‑person culture but allows flexible working hours and work from home when needed.

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