Operational Team Manager

Kent PLC; Folkestone; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare organization in Folkestone is seeking an Operational Team Manager to oversee mental health services, ensuring effective care delivery and team performance. Candidates must have relevant qualifications and experience in mental health settings, along with strong leadership and communication skills. Join a committed team dedicated to improving mental health care in the community.

Qualifications

• Registered Nurse, Social Worker, or Occupational Therapist with a full UK driving licence.
• Experience in operational or managerial roles in mental health settings.
• Commitment to the Trust’s values of caring, inclusive, curious and confident.

Responsibilities

• Collaborate with Clinical Leaders and Service Manager for care delivery.
• Strategically manage targets and performance.
• Governance and financial management of the team.
• Monitor data and provide managerial supervision.
• Ensure compliance with CQC expectations.
• Deliver highest standards of practice and service.

Skills

Leadership skills

Communication skills

Analytical skills

Education

Registered Nurse, Social Worker, or Occupational Therapist

Job description

Overview

Operational Team Manager role within the South Kent Coast Mental Health Together Plus service. The position is open to internal staff, including NHSP and Agency staff currently on placement within the organisation, and to staff substantively employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB). Priority is given to those at risk of redundancy who meet the essential criteria.

Key Responsibilities

• Collaborate with Clinical Leaders and the Service Manager to deliver safe and effective care, holding accountability for the team’s performance and operational delivery.
• Strategically manage targets and performance, including waiting time and caseload management, day‑to‑day operational management, and staff management (1‑2‑1s, appraisals, wellbeing, sickness, absences, e‑rostering).
• Governance and financial management of the team, ensuring standards align with local and national targets and the Trust’s values.
• Ensure engagement of the full Multi‑Disciplinary Team, monitoring and analysing data and providing managerial supervision and appraisal.
• Jointly responsible for CQC expectations, reviewing team standards against any CQC action plan to improve service delivery and consistency in care.
• Work collaboratively with Lead Clinician and Lead Nurse to deliver the highest standards of practice and service delivery.

Qualifications & Requirements

• Registered Nurse, Social Worker, or Occupational Therapist with a full, valid UK driving licence and access to a vehicle for business purposes (unless a disability as defined by the Equality Act 2010).
• Experience in operational or managerial roles within mental health settings.
• Strong leadership, communication and analytical skills.
• Commitment to the Trust’s values of caring, inclusive, curious and confident.

About the Kent and Medway Mental Health NHS Trust

The Kent and Medway Mental Health NHS Trust cares for the mental health and wellbeing of people across Kent and Medway. Supporting adults with a wide range of mental health needs, the Trust covers the whole county, providing care in both hospital and community settings. Rated ‘Good’ by the CQC, the Trust serves over 2,000 patients in hospitals and 54,000 in the community each year. Join us if you share our passion for better mental health care and want to be part of a team that is doing well together.