Operational Support Officer required for 35 hours per week in Knowsley - Driver

Alternative Futures Group; Liverpool City Region; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

35 hour working week

Health Cash Plans

Death in service benefit

24/7 virtual GP consultations

24/7 mental health consultations

Employee discounts

Blue Light Card eligibility

Comprehensive induction and ongoing PD

Job summary

Alternative Futures Group is seeking a capable supervisor to support the Team Leader in a complex care service. You will provide supervisory, advisory and administrative support to maintain high-quality, person-centred care, and promote best practice across the staff team.

You will help evidence quality outcomes, participate in service development plans, and act up for the Team Leader during leave, coordinating with the Area Manager as needed.

Qualifications

• Experience of person centred planning and review.
• Experience of supporting people with learning disabilities and mental health needs.
• Experience of undertaking staff supervisions / support.
• Experience of using IT systems in the management of service and people.

Responsibilities

• Provide supervisory, advisory and administrative support to the Team Leader to maintain a high quality, person-centred service.
• Promote person-centred approaches across the staff team as directed by the Team Leader.
• Offer guidance to staff to drive best practice and ensure compliance with policies, regulations and CQC standards.
• Assist in evidencing quality service delivery and supporting service improvement plans.
• Act up for the Team Leader during annual leave and liaise with Area Manager for additional support.

Skills

Person centred principles

Care planning

Communication

Relationship building

ICT systems

Time management

Mentoring / coaching

Education

NVQ3 in management or care

Training in person centred practices

Tools

PeoplePlanner

SelectHR

IT systems in care management

Job description

• The job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person-centred approach is maintained at all times.
• To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader
• To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.
• To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
• To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager

The Key Objectives Of This Role Are To

• About The Role
  • The job holder will support the Team Leader for a complex service through the provision of supervisory, advisory and administrative support to ensure that a high quality, compliant, person-centred approach is maintained at all times.
  • To promote the principles of person-centred approaches in all areas of operation to the staff team as directed by the Team Leader
  • To provide advice, guidance and support to members of the staff team to drive best practice; compliance to policy, regulations and CQC Standards; and to encourage the appropriate use of AFG systems and processes.
  • To support the Team Leader with ensuring the service delivery meets the required quality standards, and to evidence quality service delivery.
  • To Act up during the Team Leaders annual leave and to seek any additional support/ advice from the Area Manager

Dimensions

• The post holder has no direct reports, however, will hold Supervisory responsibility for a designated staff team under the leadership of the Team Leader.

Key Result Areas

• Support the development, update and review of care plans for the attention of the Team Leader that outline the care and support individuals need.
• To actively engage in the assessment, planning, monitoring and reviewing of individuals support as directed by the Team Leader. This will include the identification of any new goals and outcomes and implementing plans to address these.
• To celebrate the success of the people we support, through the sharing of stories across the team and organisation. The post holder will support the team in achieving butterfly moments with the people supported.
• To actively participate in the transition of people into service.
• To promote best practice across the staff team through the provision of advice, support and mentoring. This will include the provision of learning and guidance on relevant process, policy, legislation, regulations or own practitioner experience.
• Support the delivery of any service / team improvement plans developed by the Team Leader – this may include embedding new processes, new systems or promoting digital engagement across the team.
• To drive the importance of quality record keeping within the staff team and providing guidance / coaching / feedback to staff to ensure that the records they make are of a high quality and in line with current policy guidelines.
• Supporting the Team Leader in addressing any identified risks and putting control measures in place.
• To support the Team Leader with 1:1 discussions with members of the staff team, and in monitoring the delivery of personal objectives or development plans as part of their My Performance Review
• To observe staff interactions with the people we support and to mentor staff in person centred approaches by both working alongside them and in supervisory discussions.
• To complete reflective discussions from any key themes and record on employee notes.
• To support the planning and administration of staff rotas within PeoplePlanner as directed by the Team Leader and in line with Policy / Procedure
• To support the induction and development of new staff to the service. This will include supporting colleagues through the Care Certificate and associated training.
• To support the Team Leader in the management of staff absence which will include updating SelectHR, early home contacts, and non-complex return to work interviews/plans.
• To report any safeguarding concerns to external agencies in the absence of the Team Leader

Essential Criteria

Please only apply if you meet the below requirements

Experience

• Experience of person centred planning and review
• Experience of supporting people with learning disabilities and mental health needs
• Experience of undertaking staff supervisions / support
• Experience of using IT systems in the management of service and people

Skills & Knowledge

• Seasoned practitioner in person centred principles and practices
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with the people we support and their families and carers, to develop positive and trusting relationships.
• Excellent communications skills, both written and verbal
• Knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to use person centred tools to develop individuals and teams.
• Ability to apply policy and procedure in a way that results in quality outcomes for people.
• Ability to demonstrate initiative, self-motivation and resourcefulness.
• Effective resource management
• Ability to use ICT for information, performance reporting and communication.
• Knowledge of equality and anti-discriminatory practices
• Excellent time manager who has the ability to plan and prioritise a complex workload.

Qualifications / Training

• NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
• Training in Person centred practices (planning, review, team development)

As a valued employee at AFG, recognised as a Great Place to Work, some of the benefits available are:

• 35 hour working week with the option to work a 9-day fortnight or 4.5 day working week.
• Health Cash Plans
• Expression of wish, our death in service benefit
• 24/7 virtual GP consultations for you and your family
• 24/7 mental health consultations
• Amazing People Rewards – fantastic employee discounts
• Blue Light Card eligibility
• Comprehensive induction programme with ongoing support and professional development

Applicants must hold a driving licence and have use of a vehicle for work purposes.

This role is Band I as per our structure.

• About You
• About Us
• We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.

We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!

In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.