Operational Support Officer - Housing Management

IRIS Recruitment; Norwich; On-site; GBP 27,000; Full time

Job summary

A housing association in Norfolk is seeking an Operational Support Officer to manage estates, handle queries, and support team functions. The ideal candidate will have experience in customer service and strong communication skills. Fulltime position offers competitive salary of £26,265 per annum with support for work-life balance and an inclusive workplace culture.

Benefits

Learning opportunities

Agile working options

Inclusive workplace culture

Qualifications

• Good level of general education to NVQ Level 2 or 5 GCSEs.
• Experience of working within a customer service environment.
• Ability to manage and prioritize busy workloads.

Responsibilities

• Support the delivery of a range of Housing functions.
• Promote tenancy sustainability and wellbeing.
• Be the main point of contact for tenants.

Skills

Customer focused

Communication skills

Financial numeracy

IT proficiency

Attention to detail

Education

NVQ Level 2 or 5 GCSEs including English and Mathematics

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Operational Support Officer - Housing Management

£26,265 per annum

Long Stratton, Norwich, Norfolk

Fixed Term Contract (6 Months)
Fulltime: 37hrs per week

Our client has an exciting opportunity for an Operational Support Officer to work as part of a team responsible for the management of their estates, including tenancy and estate management, letting of void and new‑build properties, tackling anti‑social behaviour, and delivering excellent customer service.

Key Responsibilities Include:

• To support the delivery of a range of Housing functions and to support Lettings and other staff within Housing Management.
• To support the efficient re‑letting of void properties and new build properties, and processing of mutual exchanges.
• Working as part of a team to promote tenancy sustainability, wellbeing and to meet the customer need in the provision of housing and support services.
• To be the main point of contact for tenants visiting the office for Housing Management, answering both tenancy and lettings queries, and carrying out interviews in the office interview rooms.

Their Ideal Candidate Will Have:

Education and Qualifications:

• Good level of general education to NVQ Level 2, or 5 GCSEs, grade ‘C’ or higher, or equivalent, to include English Language and Mathematics.

Experience:

• Experience of working within a customer service environment.
• Be able to demonstrate a good working knowledge of housing management.
• Possess the ability to communicate effectively at all levels both verbally and in writing.
• Be able to demonstrate experience of managing and prioritising busy workloads.

Skills, Knowledge and Abilities:

• A high level of financial numeracy is required to fulfil the requirements of this job.
• Ability to use IT efficiently, including typing proficiency and the ability to use Microsoft Windows and the Office suite of software, which must include Word, Outlook and Excel.
• Customer focused.
• Ability to work independently and as part of a team.

Personal Attributes:

• High level of attention to detail.
• Ability to use initiative and assess complex situations.
• To be self‑motivated and proactive and adapt workload accordingly.
• Be able to demonstrate and empathise with our customers. Working with them to provide effective solutions.
• Effective communication skills.
• To be able to work to agreed deadlines and prioritise own workload.

This role is subject to a Basic Disclosure and Barring Service check.

The Company

Our client is a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

They manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

They offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

They have a huge commitment to their employees. They want the team to be happy, empowered, motivated and feel proud to be part of their community. They know by having great people they can do a great job for their tenants. They trust their colleagues to do the right thing and they are looking for people whose values are aligned with their (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. They are passionate about investing in their people, providing them with the skills they need now, and for their future aspirations. They do this by offering a blend of learning opportunities, including their innovative e‑learning platform where learning is self‑directed allowing people to learn what they want, when they want to.

They work with and support their people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. They have recently refurbished their offices to encourage collaborative, agile working.

As an inclusive employer, they are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join their Community.