Operational Support Officer

Venn Group; Ipswich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking a Temporary Operational Support Officer in Ipswich. You will provide key administrative support to urgent care services, manage operational queries, and ensure smooth day-to-day operations. The role requires excellent organizational skills, proficiency in Microsoft 365, and the ability to communicate effectively. This position offers an hourly rate of £12.56 plus holiday pay, with rotating shifts and a contract length until March 31, 2026.

Qualifications

• Excellent time management skills.
• Ability to manage multiple priorities.
• Adaptability to changing demands.

Responsibilities

• Support the Operations Hub by following standard operating procedures.
• Coordinate Patient Initiated Choice (PIC) processes.
• Maintain accurate records and meeting logs.
• Support meetings for UEC Operations.
• Monitor system dashboards and escalated issues.
• Work autonomously out of hours.

Skills

Highly organised

Excellent communication skills

Proficient in Microsoft 365

Ability to work independently

Strong interpersonal skills

Problem-solving skills

Job description

Temporary Vacancy – Operational Support Officer

Location: Ipswich, IP1 (weekdays onsite, weekends from home)

Hourly rate: £12.56 + £1.52 holiday pay PAYE

Contract length: until 31st March 2026.

Hours: 8am – 6pm, 7 days a week on a rotating shift pattern

As an Operational Support Officer, you will play a key role in supporting the System Coordination Centre, ensuring smooth day-to-day operations across urgent and emergency care services. You’ll be the first point of contact for operational queries, manage data collection for system visibility, and provide administrative support to critical teams.

Key Responsibilities

• Support the Operations Hub by following and updating standard operating procedures.
• Coordinate Patient Initiated Choice (PIC) processes, liaising with patients and providers.
• Maintain accurate records, meeting logs, and briefing documents.
• Schedule and support meetings for UEC Operations and EPRR teams.
• Monitor system dashboards, surge pressures, and escalated issues as needed.
• Handle sensitive information in line with data protection policies.
• Work autonomously out of hours as part of the rota.

What We’re Looking For

• Highly organised with excellent time management skills.
• Skilled in communication, both written and verbal.
• Proficient in Microsoft 365 and able to manage multiple priorities.
• Ability to work independently and meet tight deadlines.
• Strong interpersonal skills and ability to build relationships.
• Problem‑solving skills and adaptability to changing demands.

Desirable

• Knowledge of the health and care system.

Due to the nature of the vacancy, we are looking for candidates with short notice periods.

If this opportunity is of interest to you, please reply with your up‑to‑date CV now.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates