Operational Support Manager - Pharmacy

NHS; Merthyr Tydfil; On-site; GBP 39,000 - 48,000; Full time

Job summary

A leading healthcare provider in Merthyr Tydfil is looking for an Operational Support Manager - Pharmacy. This role involves supporting pharmacy operations, improving services, and managing staff performance. Ideal candidates will have experience in pharmacy teams and strong organizational skills. The position offers between £39,263 and £47,280 annually based on experience.

Benefits

Leading pension

Generous leave

Career growth opportunities

Qualifications

• Experience in collecting and analyzing waiting list information.
• Management knowledge or experience.
• Ability to write reports and present data.

Responsibilities

• Provide project support for service improvement.
• Monitor and report on activity levels.
• Line manage staff and oversee on-call service.

Skills

Experience within a pharmacy team

Strong organisational skills

Excellent communication abilities

Proficient in data reporting

Proactive problem-solving

Education

Qualified to Degree level

Postgraduate Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Go back Cwm Taf Morgannwg University Health Board

Operational Support Manager - Pharmacy

The closing date is 13 November 2025

Are you an organised, proactive, and detail-oriented professional with a passion for pharmacy operations? We are seeking a Pharmacy Operational Support Manager to join our team and play a pivotal role in ensuring the smooth delivery of pharmacy services.

This is a key role providing project and managerial support across a wide range of activities across the pharmacy department. You will work closely with teams to ensure efficient service delivery and support the strategic goals of the department.

Main duties of the job

Main Duties and Responsibilities

• Provide project support for service improvement initiatives and operational planning.
• Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.
• Oversee and coordinate the on-call service, including rota planning and issue resolution.
• Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.
• Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\'s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

What Were Looking For

• Experience within a pharmacy team.
• Strong organisational and analytical skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data reporting and rota management systems.
• A proactive approach to problem-solving and service improvement.

Knowledge and Experience

• Qualified to Degree level or equivalent knowledge and experience or training
• Postgraduate Diploma or equivalent level of skills, knowledge and experience
• Staff or project management knowledge.
• Customer care focus and confidence in dealing with client information.
• Report writing skills.
• Keyboard skills with familiarity of Microsoft office software e.g. Word, Excel, PowerPoint, and Outlook
• Experience of working within the NHS.
• Experience of collecting, collating, analysing and presenting waiting list information/data.
• Experience in the use of electronic systems/databases.
• Welsh Speaker (Level 1) or willingness to work towards achieving this level.
• An understanding of waiting list management.
• Knowledge of targets and waiting lists.
• Knowledge of Welsh PAS (Myrddin), FACE, WCCIS, Clinical Portal or Swansea Bay WPAS.

Communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£39,263 to £47,280 a year, annexe 21 or full depending on experience