Operational Support Manager - Ophthalmology

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in Swindon seeks an Operational Support Manager for the Ophthalmology department. This fixed term role involves team management and operational oversight, including theatre booking coordination and staff appraisals. Candidates should have strong problem-solving skills and experience in operational settings. Eligibility for a Skilled Worker visa will be considered with proper verification.

Qualifications

• Experience in an operational setting with good team management skills.
• Ability to prioritise workload to meet deadlines.
• Demonstrated ability to liaise effectively with various staff across departments.

Responsibilities

• Deputise for the Service Operations Manager when absent.
• Coordinate all operating theatre bookings and ensure efficient use of capacity.
• Act as line manager to administrative teams.

Skills

Team management

Problem-solving

Communication skills

Job description

Operational Support Manager – Ophthalmology (Fixed Term)

An opportunity to join the Ophthalmology department as an Operational Support Manager on a fixed term basis. The role is a development opportunity and secondment is considered.

Responsibilities

• Deputise for the Service Operations Manager, covering all aspects of the job when absent.
• Work closely with the Service Operations Manager on waiting list management, performance and administration.
• Act as line manager to administrative teams, responsible for 1:1s, appraisals, absence and sickness monitoring, Individual Development, Performance Reviews, training and Health and Safety issues.
• Utilise problem‑solving and analytical skills to coordinate all operating theatre bookings for the consultant team, ensuring theatre sessions are booked in accordance with agreed guidelines and processes and ensuring efficient use of theatre and bed capacity.
• Be responsible for the efficient utilisation of theatre and clinic capacity.
• Communicate across all staff in the unit to maintain a cohesive approach to day‑to‑day tasks.
• Manage equipment maintenance for the department.

Qualifications and Experience

• Experience in an operational setting with good team management skills and problem‑solving ability.
• Ability to prioritise workload to meet deadlines.
• Demonstrated ability to liaise effectively with consultants, medical, nursing, AHP and administration staff across the department and with other departments throughout the Trust.
• Knowledge of waiting list management, performance and administration is desirable.

Eligibility for Sponsorship

Eligibility for this role requires:

+ Current right to work in the UK, subject to verification.
+ Qualification of the eligibility sponsorship criteria.
Applicants requiring a Skilled Worker visa will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements.

EEO and Equality

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. The Trust is also a Veteran Aware organisation and has signed The Armed Forces Covenant.