Operational Support Manager, Gynaecology Cancer Services

NHS; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Coventry seeks an Operational Support Manager for Gynaecology Cancer Services. The role involves providing operational and administrative support to ensure effective patient care delivery. Responsibilities include leading teams, managing waiting lists, and collaborating with various stakeholders to meet operational KPIs. Candidates must demonstrate strong leadership and analytical skills, enhancing service efficiency and patient satisfaction.

Qualifications

• Experience in operational management within a healthcare setting.
• Strong leadership skills for managing administrative teams.
• Ability to analyze waiting list data and performance metrics.

Responsibilities

• Lead admin and clerical teams ensuring compliance.
• Manage inpatient and outpatient waiting lists.
• Oversee patient cancellation and rescheduling processes.

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Operational Support Manager, Gynaecology Cancer Services

Closing date: 03 November 2025

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient-centred service in line with national and local KPIs.

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.

Main duties of the job

• Daily operational leadership of the gynaecology Patient Tracking List (PTL) ensuring prompt and robust progression of each patients clinical pathways.
• Taking a leading role in managing all urgent and suspected cancer key performance indicators.
• Serve as the primary point of contact fully integrating with the cancer Medical Secretaries, MDT Coordinator, Consultant Gynaecology Oncologists, Clinical Lead, Cancer Services Team and Senior Operations Manager to support effective processes and communication flow to close actions promptly improving performance.
• Support dynamic demand and capacity modelling to reduce patient access times to care.
• Working with the wider team to taking a leading role in progressing the UHCW Gynaecology Cancer Action Plan (Based upon the BTP), key priorities will include service redesign to increase Straight to Test (STT) capacity, reduced DNA rates and increased diagnostic capacity.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisations core values.

Job responsibilities

Operational Management

• Lead admin and clerical teams, ensuring compliance with training, appraisals, and sickness policies.
• Manage inpatient and outpatient waiting lists, coordinating with clinical and support teams.
• Oversee cancelled operations and DNA rates, ensuring timely rescheduling and improved clinic capacity.
• Analyse waiting list data to support planning and resource use.
• Review performance metrics and support delivery of business case benefits.

Service & Business Development

• Support implementation of business cases, IT upgrades, and service improvement projects.
• Contribute to demand and capacity modelling and service planning.
• Lead delegated projects to meet service objectives.

Team & Organisational Development

• Promote a collaborative culture with effective communication.
• Ensure staff development through appraisals and training aligned with the Knowledge and Skills Framework.
• Organise workshops, meetings, and away days to support team growth.
• Develop SOPs, continuity plans, and working documents.

Leadership & Support

• Provide management cover and support senior leadership.
• Coordinate clinical leave, travel, and expenses in line with Trust policies.
• Handle patient complaints and incidents per Trust procedures.
• Share complex business information across departments.
• Assist project groups and committees as needed.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• See supporting documents
• See supporting documents

Experience

• See supporting documents
• See supporting documents

Knowledge

• See supporting documents
• See supporting documents

Skills

• See supporting documents

Commitment to Trust Values and Behaviours

• See supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospital Coventry and Warwickshire