Operational Support Manager for Domestics and Cleaning Services

Sodexo; United Kingdom; On-site; GBP 45,000; Full time

Job summary

A leading facilities management company in the UK is seeking an Operations Manager for a fixed-term role at Colchester Hospital. The ideal candidate will support high-quality domestic services, focusing on workforce planning and service optimisation. A salary of £45,000 per annum is offered, alongside a supportive team culture. This position is crucial for enhancing healthcare service delivery, requiring strong analytical and communication skills.

Benefits

Competitive salary

Supportive team culture

Opportunity to make a meaningful difference

Qualifications

• Proven experience in operations or facilities management, ideally within a domestic or cleaning service environment.
• Strong analytical and organisational skills with experience in workforce planning or labour modelling.
• Excellent communicator with the ability to influence and engage at all levels.

Responsibilities

• Support the Domestics Manager with the planning and delivery of high‑quality cleaning and domestic services.
• Lead on workforce planning, rota design, and labour deployment to meet service needs within budget.
• Drive continuous improvement initiatives and service optimisation projects.

Skills

Operations management

Analytical skills

Workforce planning

Organisational skills

Communication skills

Problem-solving

Tools

Excel

E-roster planning tools

Job description

Operations Manager – Domestics (Fixed Term Contract)

Location: Colchester Hospital

Salary: £45,000 per annum

Contract: 12-month fixed‑term

Hours: 40 hours per week

About the Role

We’re looking for a proactive and analytical Operations Manager to support the delivery of high-quality domestic and cleaning services across Colchester Hospital. As part of our dedicated facilities management team, you’ll support the Domestics Manager in ensuring the smooth, efficient, and resilient operation of cleaning and domestic services. You’ll take the lead on strategic workforce planning, labour mapping, and service optimisation projects, ensuring that staffing and service delivery align perfectly with operational demand. You’ll be hands‑on in improving processes, supporting supervisors, and delivering initiatives that drive both efficiency and quality.

Key Responsibilities

• Support the Domestics Manager with the planning and delivery of high‑quality cleaning and domestic services.
• Lead on workforce planning, rota design, and labour deployment to meet service needs within budget.
• Analyse workforce data and service KPIs to inform decision‑making.
• Drive continuous improvement initiatives and service optimisation projects.
• Foster strong relationships with staff, stakeholders, and management teams.
• Promote a zero‑accident health and safety culture and high standards of performance and engagement.

What We’re Looking For

• Proven experience in operations or facilities management, ideally within a domestic or cleaning service environment.
• Strong analytical and organisational skills with experience in workforce planning or labour modelling.
• Proficient in Excel and comfortable using digital workforce planning tools (e‑rostering experience a plus).
• Excellent communicator with the ability to influence and engage at all levels.
• Problem‑solver who thrives in a fast‑paced, change‑driven environment.

What We Offer

• £45,000 annual salary
• 40‑hour working week
• 12‑month fixed‑term contract
• Opportunity to make a meaningful difference within a healthcare setting
• Supportive team culture and opportunities to contribute to long‑term service improvements

Equal Opportunity

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. We are an equal opportunity employer and welcome applications from diverse candidates.