Operational Support Manager

NHS; Southampton; On-site; GBP 38,000 - 47,000; Full time

Job summary

A healthcare organization in Southampton is seeking an experienced Operational Support Manager to lead dedicated admin teams across their Mental Health division. You will be responsible for ensuring the smooth operation of children's mental health services through effective management and support. Ideal candidates should have strong leadership skills and experience in team management within health or social care settings. This role offers a salary range of £38,682 to £46,580 a year.

Qualifications

• Experience in team management, preferably in a health or social care setting.
• Confident working across multiple sites.
• Passionate about supporting services that improve children's lives.

Responsibilities

• Lead and manage business support teams across the Mental Health sub-division.
• Ensure efficient administrative support for children's mental health services.
• Implement governance procedures and address breaches.

Skills

Team management

Communication

Leadership

Education

BTEC or equivalent level knowledge

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Operational Support Manager

The closing date is 30 November 2025

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

Are you a highly organised leader with a passion for making a real difference in the lives of children and their families? Do you thrive in dynamic environments and love bringing out the best in a team? If so, we'd love to hear from you.

We're looking for an Operational Support Team Manager to lead our dedicated admin teams across the Mental Health sub‑division in Hampshire, including Serenity Path, Blake Day Services in Winchester and Bluebird and Austen House at Tatchbury Mount. You'll play a pivotal role in ensuring the smooth day‑to‑day running of our children's mental health services by providing high quality and effective administrative support, working closely with clinical leadership teams and championing service excellence.

The successful candidate must be experienced in team management, preferably in a health or social care setting, confident working across multiple sites with excellent communication skills and passionate about supporting services that change children's lives for the better.

Main duties of the job

To provide effective management and leadership to the business support function of the Children and Families Division ensuring efficient and effective business and clinical administrative support is in place across the aligned portfolio. There will be responsibility for overall line management and performance of business support staff.

To ensure all administrative requirements, developments and day to day operations within business support are implemented, building and maintaining strong relationships across the service line with both business support and clinical staff.

The role is vital in ensuring governance procedures are followed across the aligned portfolio, including the investigations of business support related breaches and incidents.

Engender a learning and supportive environment where best practice is shared across the service line and adopted as standard operating practice. Promote a culture of continuous improvement and share this knowledge across the service line to improve efficiencies, increase patient care and drive down costs.

To line manage the Admin Supervisors & clerical staff.

Support Supervisors with HR issues, rotas and ensuring adequate cover across all sites.

Responsible for dealing with administration staff recruitment, induction, sickness absence, disciplinary, grievance, conduct. This will also involve ensuring mandatory training is up to date.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined‑up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community‑based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute‑level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• BTEC or equivalent level knowledge or relevant experience.
• Specialist knowledge of a range of management and operational areas acquired through training or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£38,682 to £46,580 a year Please note for part time hours the salary will be pro rata