Operational Support Manager

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 38,000 - 55,000; Full time

Job summary

A leading NHS Trust in the UK is seeking an Operational Support Manager for General Surgery, responsible for operational support and administration management. The successful candidate will oversee waiting list management, ensure compliance with KPIs, and work closely with clinical teams. The role offers the potential to advance to a Band 7 position and is integral to delivering patient-centered care. Competitive salary and full-time contract offered.

Responsibilities

• Line management of service administrative and clerical teams.
• Effective management of timed cancer pathways.
• Manage inpatient and outpatient waiting lists effectively.
• Management of DNA rates and support strategies to reduce them.
• Review outpatient clinic and theatre utilization.
• Support implementation of business cases and IT upgrades.
• Active member of the Service Leadership Team.

Job description

Overview

Operational Support Manager - General Surgery (Colorectal, Upper GI, HPB, General Paediatric Surgery and Bariatric Surgery). An exciting opportunity has arisen within Surgery to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local KPI's. The post holder will provide operational support to the service leadership team in the smooth running of the service. The role will specifically help support the Management team in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner. The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.

Please note that following the successful completion of a competency framework, the successful candidates will progress to a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months. Interviews are provisionally due to take place on either 21st or 24th November (tbc).

Main duties of the job

• Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
• Effective management of inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
• Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
• Review, in support of the Associate Group Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

About the Organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. The Trust is recognised as a Pathway to Excellence designated organisation. By joining our exciting journey, you will form part of a passionate, talented team with access to a wide range of learning and development opportunities.

The Trust is committed to building an organisation that values the talents, skills, experience, and perspectives of our diverse society. We promote equality, dignity and autonomy as core values.

Details

Date posted: 23 October 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £38,682 to £54,710 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 218-AC-B6-7561816
Job locations: University Hospital Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX

Job Description

Job responsibilities

• Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
• Effective management of timed cancer pathways working in collaboration with multi disciplinary teams.
• Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
• Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity.
• Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
• Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required.
• Be an active member of the Service Leadership Team and provide support to the Associate Group Manager, Clinical Leads and Modern Matrons.

For further details please see the attached job descriptions.

Person Specification

Essential

• Qualifications: see supporting documents

Desirable

• Qualifications: see supporting documents

Experience

• Essential: see supporting documents
• Desirable: see supporting documents

Knowledge

• Essential: see supporting documents

Skills

• Essential: see supporting documents

Commitment to Trust Values and Behaviours

• Essential: see supporting documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Additional information

Employer details
Employer name: University Hospitals Coventry and Warwickshire NHS Trust
Address: University Hospital Coventry and Warwickshire, Clifford Bridge Road, Coventry, CV2 2DX
Employer's website: https://www.jobsatuhcw.co.uk