OPERATIONAL SUPPORT COACH – EAST SCOTLAND

Mj Quinn Integrated Services Ltd; City of Edinburgh; On-site; GBP 35,000; Full time

Job summary

A national organization is seeking a Support Coach to deliver one-on-one coaching to engineers in East Scotland. The role focuses on enhancing the quality and safety of the network while supporting new engineers in their development and training. Ideal candidates will have excellent coaching skills and the ability to promote high standards in line with company policies.

Benefits

Company vehicle

Responsibilities

• Deliver coaching on a one-to-one basis to support new engineers.
• Promote a positive and professional image of the department.
• Provide feedback to Management Team on coaching interventions.
• Support new engineers with skills development and training on new products.

Job description

Job Description

Salary – £35,000

Working Hours- Between 8:00am- 8:00pm (Monday- Friday)

Company vehicle.

Who are MJ Quinn:

MJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. At MJ Quinn we believe in creating great connections with our customers, our people, and our world. Even though our company is growing our values continue to be at the heart of everything we do.

Job Purpose / Primary Objective

The individual will deliver coaching on a one-to-one basis in accordance with an agreed plan based on the full spectrum of MIS reports that are available and support new engineers within the field covering the East Scotland area

The overall objective of the coaching role is to work with Service Delivery Operational teams to improve the quality and safety in the network and to drive customer centric behaviour. The support Coach will also be involved in rolling out in-field changes to process, new ways of working and new equipment changes, re-assessments, and restoration of any revoked licences.

Key Responsibilities

The key responsibilities of this role include but are not limited to the following tasks:

• To always promote a positive and professional image of the department, by adhering to company policies, procedures, and standards.
• Raising and following up on non-conformance reports, to ensure that any actions identified, pursued, and resolved.
• To work safely and responsibly within MJ Quinn’s values and operational policies, procedures, and accepted behaviours to avoid harm to yourself, those around you and our neighbours and communities.
• Maximise performance and delivery of individual engineers, through high quality, supportive coaching interventions for safety, quality, and effectiveness.
• Provide feedback to Management Team on all coaching interventions undertaken and to provide suitably competent engineers to the field teams,
• Make full use of the FPQS system for recording visits and registering issues and resolutions.
• Support new engineers helping them adapt to the working environment and developing their skills and aptitude.
• Support engineers in life in the understanding of new products. Help them with training on new products.
• Deliver local training in the form of coaching workshops as required. This can be either in-field or a need only basis in the Training School.
• Carry out any planned field-based assessment and accreditation programmes as directed by the Operational Support Manager and the AM’s, GM’s
• Carry out the engineers’ Post Training Event evaluation, monitoring, and coaching and to support the delivery of customer commitments, and on-the-day technical assistance.
• Carry out retrospective Quality Checks on engineers work under the direction of the Operational Support Manager.
• Adhere to the M J Quinn Quality Standards.
• Comply with M J Quinn Company Handbook, Policies and Procedures.
• Adhere to all relevant company policies and procedures addressing data protection, data security, cyber security and access to data and information collected, processed, and stored by the company

Diversity Statement

At MJ Quinn, we value diversity and are committed to creating an inclusive, equitable workforce. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, gender, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex, or sexual orientation. Join us in building a team as diverse as the communities we serve.