Operational Support Assistant

ENGINEERINGUK; Bristol; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance company in Bristol is seeking an Operational Support Assistant to provide administrative support and manage reception duties. This hybrid role allows for a blend of home and office work, promoting a supportive team environment. Ideal candidates will be organized, reliable, and possess strong communication skills. Join a collaborative team dedicated to excellent customer service and operational efficiency.

Benefits

Annual bonus (up to 10% of salary)

Contributory pension scheme

25 days annual leave + bank holidays

Family Friendly policy

£20 contribution to gym membership

Health and wellbeing plan

Life Assurance cover of 4 x salary

Qualifications

• Experience providing operational support is desirable.
• Strong organization and time management skills required.

Responsibilities

• Support internal teams with administrative tasks.
• Manage reception and be the first point of contact.

Skills

Communication

Organization

Problem Solving

Job description

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Employer NFU Mutual Location Bristol Salary Up to £25,000 + 10% annual bonus + benefits package Closing date 10 Jun 2025

View more categories View less categories Sector Insurance Role Assistant Contract Type Permanent Hours Full Time

• Friendly, supportive team environment with varied day-to-day tasks
• Opportunity to gain experience across multiple departments including underwriting, claims, and facilities
• Hybrid role with 60% homeworking and 40% in Bristol

Operational Support Assistant

• Friendly, supportive team environment with varied day-to-day tasks


• Opportunity to gain experience across multiple departments including underwriting, claims, and facilities


• Hybrid role with 60% homeworking and 40% in Bristol

About the role

We're looking for a confident and organised Administrator to join our friendly team in Bristol on a fixed-term basis. This is a varied hybrid role that combines front-of-house reception duties with vital administrative support to our Underwriting and Operations teams. Working two days a week in the office, you'll be the first point of contact for visitors and contractors, helping us create a welcoming and professional environment while ensuring the smooth running of our daily office operations.

When you're not managing reception, you'll play a key part in supporting our internal teams with a wide range of administrative tasks. These may include processing No Claims Discount requests, logging surveys, and handling documentation within our internal systems such as Policy Centre and iFaces. You'll work closely with colleagues across Underwriting, Loss Control, Commercial, and Claims, helping to keep things running efficiently behind the scenes.

This is a great opportunity to join a supportive and collaborative environment where no two days are the same. Whether you're greeting visitors, handling post and supplies, or assisting with key admin processes, you'll play a central role in supporting the Regional Service Centre and making a real difference to our day-to-day operations.

This role is based in our Regional Service Centre in Bristol. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 60% of your hours from home.

About you

We're looking for someone who's organised, reliable, and enjoys being at the heart of a busy team. You'll be confident managing a variety of tasks-from greeting visitors at reception to supporting colleagues with important admin work. You'll take pride in delivering a great service, whether that's responding to a query, keeping systems up to date, or making sure the post gets where it needs to go.

You'll be someone who brings a positive, can-do attitude to work and is comfortable juggling priorities while staying calm under pressure. You'll enjoy working with others and playing your part in a collaborative, supportive environment.

We're looking for:

• Experience providing operational support (insurance experience is desirable)


• Great communication skills, both written and verbal


• Strong organisation and time management


• A keen eye for detail to keep things running smoothly


• A customer-focused mindset with a proactive approach to problem solving


• A team player who's always happy to lend a hand
  

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefitsincluding:

• Up to £25,000 depending on experience (pro rata)


• Annual bonus (up to 10% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership - subject to T&Cs


• Health and wellbeing plan- cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteerin the community for one day each year


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance coverof 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We'reone of the UK's leading general insurance and financial services companies. For over 110 yearswe'veput our customers at the heart of everything we do.Ourpeopleare just as important to us.

Wepride ourselves on being "a great place to work" and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of 'Best midsize employers to grow your career in the UK', the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now

Bristol
3rd & 4th Floor
10 Temple Back
Bristol
BS1 6FL

Company

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